general problems of the 2015 Ford Flex

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Flex. The contact stated that the rear-view camera image was displayed upside down or sideways and was intermittently flashing. The contact experienced dizziness while viewing the camera display. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention). The local dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back-over prevention camera went black or displayed a message to the driver to see the dealer. The dealer was contacted and confirmed that parts had been ordered; however, parts were not received, and the contact was still waiting for parts to be provided. The manufacturer was not made aware of the issue. The failure mileage was approximately 123,000.

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(r), the back-over prevention camera shut off intermittently. The dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 62,000.

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact owns a 2015 Ford Flex. The contact stated that in the past 6 months, the rear-view camera was frequently inoperable. The contact stated that the failure of the camera was intermittent at first. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention). The local dealer was contacted once the failure became more frequent. The camera failure became more frequent, and the contact was advised that the part was not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 100,000.

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention). The contact stated that the camera was inoperable. There were no warning lights illuminated. The local dealer was contacted and stated that parts were on back order. The vehicle was not diagnosed or repaired. The manufacturer was called, but there was no response, and the call went to voicemail. The failure mileage was unknown.

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(r), the back over prevention camera intermittently failed to operate before the back over prevention camera permanently failed to operate. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 140,000.

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was unavailable. The contact stated that while in reverse(r), the rearview camera would display a blank or distorted image. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Neither the dealer nor the manufacturer was made aware of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Flex. The contact stated while reversing, the rearview camera image displayed was upside down and the image was distorted. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA campaign number: 24v951000 (back over prevention); however, the VIN was not included. The local dealer was called, but there was no response. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 73,000.

The contact owns a 2015 Ford Flex. The contact stated while reversing, the back-over prevention camera displayed a black screen. The contact stated that the failure had occurred several times. The contact stated that occasionally the images were displayed upside down. In addition, the contact stated that occasionally the back over prevention camera failed to turn off. The vehicle was taken to the dealer where it was diagnosed with back over prevention camera failure. The contact was informed that the option was to recalibrate the software or replace the back over prevention camera. The vehicle was repaired. The contact stated that the recalibration was performed; however, the failure reoccurred. In addition, the contact stated the vehicle was previously taken to the dealer several times due to persistent failure. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall; however, the VIN was not included. The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage was approximately 100,000.

The contact owns a 2015 Ford Flex. The contact stated that while reversing, the back-over prevention screen failed to function as intended. Additionally, the message “camera not available” was displayed. The contact stated that the failure was intermittent. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000.

The contact owns a 2015 Ford Flex. The contact stated while driving at an undisclosed speed, the back-over prevention camera did not function as intended. The contact stated that the back-over prevention camera displayed an upside-down image. In addition, the contact stated that the back-over prevention camera did not deactivate for several minutes after the contact completed reversing. The vehicle was taken to the dealer where it was diagnosed with back over prevention module failure. The contact was not informed of the repair; however, the contact was advised that a recall repair would be available soon. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,500.

The contact owns a 2015 Ford Flex. The contact stated that while the vehicle was shifted into reverse, the back over prevention camera screen image displayed an unknown service error message, showed an upside-down image, and displayed a blacked-out image occasionally. No warning light was illuminated. The vehicle was taken to a local dealer; however, the vehicle was not diagnosed or repaired due to the costs. Upon further investigation, the contact related the failure to NHTSA campaign number: 24v951000 (back over prevention); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.

The contact owns a 2015 Ford Flex. The contact stated that the back-over prevention camera image was displayed upside-down. There were static lines on the screen, and the camera became inoperable. The message to “contact dealer” was displayed. The local dealer was contacted, and it was determined that the camera needed to be replaced. The dealer informed the contact that parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was unknown.