Table 1 shows one common wheel related problems of the 2017 Ford Flex.
| Problem Category | Number of Problems |
|---|---|
| Wheel problems |
Subject: request for review: 2017 Ford Flex rear suspension toe link failure outside recall VIN range NHTSA I am writing to formally request a review and consideration of my vehicle's eligibility for recall 20v072000 (Ford recall 20s04), which addresses rear suspension toe link fractures on 2013-2018 Ford Flex models. My vehicle is a 2017 Ford Flex, and it recently experienced a failure of the right rear toe link, consistent with the failure mode described in the recall. However, after contacting my local Ford dealership (rowe Ford, westbrook, me) and the Ford motor company, I was informed that my VIN is not included in the recall coverage. I had the right rear toe link repaired and paid for it. I am concerned that the same issue could occur in my left rear toe link, so I am working to have that part preemptively replaced at my own expense. I believe that the exclusion of my vehicle by VIN may be inappropriate for the following reasons: 1. Model year and component match: my Flex falls well within the model years (2013-2018) covered by the recall, and the failed part is the exact component under scrutiny. 2. Failure occurred during normal driving conditions and almost caused an accident. 3. Ford's recall criteria appear overly narrow, possibly omitting vehicles that still contain defective parts, like my vehicle. I respectfully request that NHTSA review this matter and determine whether the VIN range for this recall should be expanded to include additional vehicles like mine that have experienced identical part failures with potential life threatening safety concerns. I have uploaded invoices from my local dealership repair facility. One invoice is for the work to replace the failed right rear toe link and the other is for preemptive replacement of the left rear toe link that I chose to commission on my own.
During a routine oil change and multipoint inspection on 10-2-2018, it was brought to my attention that I needed new tires in the very near future. My odometer read 24,963. I have already replaced the right front tire due to a blow out. On the attached document, tire tread depth for the 3 tires not replaced is indicated as "attention required" 3/32" and less". I purchased the car in November 2017 with approximately 6,000 miles indicated on the odometer. The advisor at the Ford service center was very surprised and puzzled. She checked to see if the tires had a recall notice, but they did not.