Wiper problems of the 2017 Ford Flex

Hello, I recently submitted a safety complaint regarding my 2017 Ford Flex. The complaint number is xxx. I would like to add additional information that I forgot to include in the original report. The vehicle’s power liftgate has intermittently opened on its own while the vehicle was parked. There have been occasions where I came outside and found the liftgate open overnight in my driveway. This issue appears to be intermittent and part of the same electrical problems affecting the backup camera system described in my complaint. Please add this information to my existing complaint. Thank you, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

My 2017 Ford Flex has an open safety recall for the rearview camera system (Ford recall 25s49 / NHTSA recall 25v695). The recall states the camera may display a blank image or show the message “camera unavailable” when the vehicle is placed in reverse. My vehicle is actively experiencing this exact failure. The screen frequently displays “camera unavailable,” preventing the rearview camera safety feature from functioning when the vehicle is put in reverse. I received the recall notice in October 2025. Since then I have contacted my Ford dealership several times and have been told that parts are still not available to repair the recall. Ford initially provided an estimated remedy date of January 2026. This date was later moved to June 20, 2026. I was recently informed that the date has now been removed completely and there is no estimated timeline for when the recall repair will be available. The safety recall remains unresolved while the defect continues to occur on the vehicle. The rearview camera is an important safety feature that assists drivers when reversing. I am submitting this complaint because the recall repair has been delayed for many months while the safety defect is actively occurring.

Component or system failed: the rearview/backup camera system has failed. The image consistently displays upside down when the camera activates, and at times the camera does not turn on at all. The system remains installed in the vehicle and is available for inspection upon request. Safety risk: this malfunction severely impairs rear visibility when reversing, creating a significant safety hazard. The distorted image increases the risk of backing into pedestrians, objects, or other vehicles, especially in crowded areas or where children may be present. Problem confirmation: the problem has been reproduced multiple times by me. It has not yet been confirmed by a dealer or independent service center. Inspection history: the vehicle has not yet been inspected for this specific issue by the manufacturer, police, insurance representatives, or other parties. Warning lamps / messages: no warning lamps or dashboard error messages appear when the failure occurs. The first occurrence was around [insert approximate date/mileage], and the problem has been ongoing since then. Additional information: I am aware that Ford has an active recall for backup camera failures on certain models. My vehicle exhibits the same symptoms, but my make/model is not currently included in that recall. This is an ongoing problem. Not one specific incident.

Tl- the contact owns a 2017 Ford Flex. The contact stated while driving at nightshe noticed that her windshield was filled with a distorted view of abnormal objects. The vehicle was taken to a dealer(corwin Ford1225 auto plex way, pasco, wa 99301) for repairs however the contact was informed that her VIN was not part of the recall, therefore she would be responsible of the repairs. The manufavturer was notified and provided the same information. The approximate failure mileage was 80,000 tp.