Table 1 shows one common suspension related problems of the 2019 Ford Flex.
| Problem Category | Number of Problems |
|---|---|
| Suspension problems |
The contact owns a 2019 Ford Flex. The contact stated that while driving at 35 mph, the contact lost control of the vehicle. The contact was eventually able to slow down to 5 mph and regain control of the vehicle. The vehicle was driven approximately four blocks to a safe location in a nearby parking lot. The contact parked the vehicle. The contact inspected the vehicle and became aware that the rear passenger's side wheel was turned outward, and the top of the wheel was turned inward. The contact stated that the vehicle felt like it was being driven on black ice. The vehicle was towed to the dealer, where it was diagnosed with a detached rear toe link. The contact was informed that the rear toe link needed to be replaced. In addition, the contact was informed that all four wheels needed to be replaced. The vehicle was repaired. The contact referenced an unknown recall; however, the VIN was not associated with the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 123,312.
The contact owns a 2019 Ford Flex. The contact stated that while his wife was driving 55 mph and depressing the accelerator pedal, the rear driver’s side wheel turned independently at a 45-degree angle, and the rear end of the vehicle was pulled into the left lane, causing the vehicle to spin out twice. The contact stated that his wife was able to pull over to the right side of the road. A local dealer was contacted. The vehicle was towed to the dealer, where it was diagnosed that the rear toe link needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA campaign number: 21v537000 (suspension); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 188,000.
I am submitting a formal complaint regarding multiple premature and potentially safety-related failures on my 2019 Ford Flex, purchased new on 11/25/2019. These include: ?? 1. Rear suspension / rear toe link concern although my vehicle is not included in Ford’s rear toe link recall (20s62), it is experiencing the same symptoms: rear-end instability and drifting uneven or premature rear tire wear clunking or loose feeling from the rear suspension I have an appointment scheduled for August 6, 2025 to inspect the rear toe bar links, as I suspect they are defective or misaligned — the exact condition the recall addresses. ?? 2. Water pump failure the engine water pump failed before 100,000 miles, requiring a full replacement. This is a known issue in several Ford engines, and repair was required out-of-pocket despite the vehicle being well maintained. ?? 3. Exterior trim detachment multiple exterior trim pieces detached from the vehicle while driving, posing a road hazard to myself and others. These parts did not appear to be securely fastened from the factory. ?? 4. Premature tire wear rear tires wore out far earlier than expected — possibly linked to suspension or alignment issues, including the toe link concerns mentioned above. ? 5. Ongoing electrical failures since August 2022, I have had to return to the dealership multiple times for electrical system issues: 8/3/2022 11/2/2022 2/14/2024 these included battery/electrical drain issues and warning system malfunctions, which affect the vehicle’s reliability and safety. These problems began less than 3 years after purchasing the car new. These issues raise serious concerns about the overall build quality and long-term safety of the 2019 Ford Flex. I am concerned that my vehicle may have: been excluded from critical recalls, despite showing identical failure patterns undergone multiple early mechanical and electrical repairs developed safety-related defects that compromise both driver & public safety.
The contact owns a 2019 Ford Flex. The contact stated that while his daughter was driving approximately 20 mph, the traction control warning light illuminated, and the vehicle became difficult to steer. The contact met his daughter who had pulled over to the side of the road to inspect the vehicle. The contact noticed that both rear tires were toed outward. The rear passenger’s side tire was toed out more than the driver’s side. The vehicle was towed to the dealer but was not yet diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 60,700.
The contact owns a 2019 Ford Flex. The contact stated that while driving approximately 40 mph, the steering wheel suddenly jerked to the left causing the vehicle to fishtail and cross the median line. After regaining control of the steering, the driver was able to safely park on the side of the road. While inspecting the vehicle, it was discovered that the rear driver’s side wheel was angled outward and out of position. The vehicle was towed to the local dealer was diagnosed that the rear toe link had failed and needed to be replaced. The vehicle was repaired. The manufacturer was not yet notified of the failure. The failure mileage was 39,150.