Wiper problems of the 2019 Ford Flex

I brought my 2019 Ford Flex to world Ford pensacola for two open safety recalls: 25sa9 (rearview camera) and 25sb8 (b-pillar trim). Despite the b-pillar trim being already detached (failed component), the dealer refused to document the inspection for recall 25sb8. Furthermore, on invoice #xxx, they incorrectly documented recall 25sa9 as ‘only for mustang’, even though my vehicle is a Ford Flex. This dealer is providing false documentation and refusing to record safety-critical defects on the official oasis report. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Rear view back up camera failed. The repair solution is long overdue.

The vehicle has a panoramic roof with each of the three windows having a roller sunshade. Two of three roller sun shades have failed or are not working causing excessive glare and heat in the vehicle.

When reverse gear is selected: the rear backup camera stop providing rear view. It sometime is a blank screen or reports rear camera is not available. With out the camera working as designed reverse collisions may not be avoided. I did contact the local Ford dealer and they advised it was not a warranty issue. No other warning lights display.

My Ford reverse camera fails to display a correct image, decreasing driver visibility. It is nearly always displayed upside down or occasionally the image fails to appear at all. The parking guide lines also fail to display since January. There were no warning lights when the malfunction began in January 2023 and at that same time, the camera started remaining on while I drive forward, showing a live upside down view while driving forward for various amounts of time after shifting out of reverse. The Ford dealership says they have several people with rear view camera malfunctions right now but they aren't manufacturing those cameras at this time so they can't fix it and there is no eta at all. In addition to that, they quoted a high price to fix this some day when the part is made again even though it's clearly a manufacturer defect. I've been repeatedly asking Ford for help with my faulty rear view safety camera since Jan 2023. The dealership inspected it and confirmed the defect which is easily reproduced by simply putting the vehicle in reverse. They did not inspect the cables, wiring or electrical components even though I requested it. There has been no resolution and my car is unsafe in reverse because of the Ford camera defect and non-working backover protection. This is a long vehicle and the defective reverse camera or camera wiring causing the image to be upside down or flashing off to black creates a risk of backing up into people, objects and other vehicles. It is extremely troubling and dangerous at all times in reverse, especially in parking lots and in areas with pedestrian or vehicular traffic, street parking and in tight conditons such as parking structures and garages. I've been asking for a resolution from Ford for almost 6 months. I need the camera and wiring repaired ASAP or a temporary vehicle to drive until this safety issue is resolved. My vehicle is available for inspection upon request. Thank you.

The problem was with the backup camera. The problem started when we had about 25,000 miles on the car, I ended up getting the camera replaced at 36,000 miles. The camera worked properly 90 to 95% of the time. Sometimes it would just be fuzzy, sometimes it would be blank and say camera not available, and other times it showed everything upside down. Sometimes the obstacle beeper would work, and when the camera wasn't working the beeper would not work. We were going on a trip over the recent christmas holidays out of state and my wife wanted the peace of mind of having that camera working. We are both retired, and I took it to a dealer and it cost almost $700 to replace the camera. I told the Ford dealer that I wanted the bad camera, and I do possess it. I have googled the problem, and I noticed that it is a rampant problem with Ford vehicles but I am convinced that they haven't done a recall on the Flex because they stopped making these vehicles in 2019. I have a 15-year-old Chrysler product with 150,000 miles on it and the backup camera works perfectly. Ford seems to recall all of their new and current vehicles for this identical problem but they have no intention of helping me with the cost. I've called them several times and I have a case number with them but the only response that I have gotten, is that there's no recall so they can't do anything about it. Interestingly, when I made the appointment to get it fixed the service guy said he had to check inventory of the cameras because they go through them so quickly. He got back to me and told me that they had just received six more so I could come in right away and get it taken care of. I had it fixed December 15th at dean sellers Ford in troy michigan. I have taken pictures of the invoice and the bad part but I can't seem to load them on this form.

There has been a recall on this since January '25 but the view on my rearview camera on my 2019 Flex has been upside down for about five years!!!!.

2019 Ford Flex back-up camera view is always upside and sometimes delayed or unavailable when the car is put into reverse. Software updates are current. The camera going out, delayed, and being upside down when backing up is definitely a safety issue. There are no longer wheel guidance lines available. The car is 5 years old and the camera worked for about the first two years. There were no warning signs for the problem. Thought a recall would be issued.