Door Latch problems of the 2012 Ford Focus - part 1

The contact owns a 2012 Ford Focus. The contact stated that the front driver's side door failed to latch securely while closed. The contact stated that the door occasionally unintendedly opened while driving. The contact stated that the failure required him to drive with an arm out the window holding the door closed. The vehicle was taken to the dealer to be repaired under NHTSA campaign number: 16v643000 (latches/locks/linkages); however, the part to do the recall repair was not yet available. The dealer diagnosed the vehicle and informed the contact that the part to repair the vehicle was on backorder. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 178,000. Parts distribution disconnect.

The contact owns a 2012 Ford Focus. The contact stated while attempting to close the doors of the vehicle, the doors failed to latch securely. The vehicle was taken to a dealer, and the contact was provided an estimate for the repair, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA hotline to report the failure. The contact related the failure to NHTSA campaign number: 16v643000 (latches/locks/linkages); however, the VIN was not included. The failure mileage was 300,000.

The contact owns a 2012 Ford Focus. The contact stated when attempted to lock the door on the vehicle, the driver's door latch was unable to lock. The warning message of the door unlocked illuminated. The contact also stated due to the latch failure, and the door not being completely closed causes the battery usage to decrease. The vehicle was taken to the local dealer which diagnosed a failure with the door latch. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA campaign number 16v643000 (latches/locks/linkage). The approximate failure mileage was 152,528.

The contact owns a 2012 Ford Focus. The contact stated that the doors of the vehicle would intermittently fail to lock when engaged with the key fob. The contact received a recall notification for NHTSA campaign number: 20v331000 (latches/locks/linkages) and the vehicle was taken to the dealer who inspected the vehicle and diagnosed that no issues were found. The contact stated that sometime later, she noticed that the key fob and the vehicle master power door lock window switch would no longer lock or unlock the doors of the vehicle. There were no warning lights illuminated. The contact stated that she would lock each door manually in order to secure the vehicle. The contact also stated that the doors would make an abnormal clicking sound and unlock while driving. The door lock indicator on the instrument cluster would not indicate that the doors were locked while driving. The vehicle was taken to the dealer who advised the contact that the obd reader was not reading any codes. The contact stated that the failure had been reoccurring increasingly. The manufacturer was notified of the failure but did not provide any assistance. The manufacturer referred the contact to NHTSA. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 153,000.

Tl the contact owns a 2012 Ford Focus. The contact received notification of NHTSA campaign number: 20v331000 (latches/locks/linkages) however, the part to do recall the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Rogers Ford (4200 w wall st, midland, TX 79703) was contacted and confirmed that the part was not yet available. The contact stated that after exiting the vehicle, the driver's side front door failed to latch securely. The vehicle was taken to the same dealer and repaired however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

Tl the contact owns a 2012 Ford Focus. While driving 40 mph, the driver's door opened unexpectedly while the door was locked. The contact called pioneer Ford (150 us-27, bremen, GA 30110, (770) 537-3673), but they would not assist since the failure occurred in 2011. The dealer stated that the contact would be charged a diagnostic fee. The manufacturer had not been contacted. The failure mileage was 7,000.

Tl the contact owns a 2012 Ford Focus. While driving at low speeds, the driver's door opened. The contact stated that the door would not latch closed. The contact mentioned that the door needed to be held closed while driving. The vehicle was taken to kings colonial Ford (3565 community rd, brunswick, GA 31520, (912) 264-6400) where the contact was informed to bring the vehicle back Monday to be repaired per NHTSA campaign number: 16v643000 (latches/locks/linkages). The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 70,000.

Tl the contact owns a 2012 Ford Focus. The contact stated that the power steering was faulty and the steering wheel seized, which made it difficult to turn. Also, when the vehicle was started and the contact shifted into drive, the vehicle automatically went in reverse. The contact had to immediately engage the parking brake. Also, while the vehicle was parked on the street, it rolled backwards due to the parking position. Furthermore, while attempting to reverse, the vehicle stalled. Also, the door latches were loose and in danger of becoming detached. There were no warning indicators illuminated. The vehicle was towed multiple times. The vehicle was taken to ted russell Ford (9925 parkside dr, knoxville, TN 37922, (865) 444-6467) and serviced multiple times for each failure; however, each failure remained except for the power steering failure. The manufacturer was made aware of the failures and did not assist. The failure mileage was 130,000.

Tl the contact owns a 2012 Ford Focus. The contact stated that the front and rear passenger doors would not latch and remained open. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was not made aware of the failure. The failure mileage was 113,000.

The contact owns a 2012 Ford Focus. The contact stated that the rear passenger side door latch failed, which caused the door to swing open without warning. In addition, the driver's side door failed to properly close and the latch also failed. The two latches were replaced by a repair shop. Months later, the contact received notification of NHTSA campaign number: 16v643000 (links/locks/latches), but the parts were not available. The dealer extended the courtesy of a loaner vehicle, but the manufacturer refused to approve the loaner vehicle. The failure mileage was not available. VIN tool confirms parts not available.

The contact owns a 2012 Ford Focus. While driving at an unknown speed, the rear driver side door unlatched independently without warning. The contact mentioned that the door failed to latch. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 16v643000 (latches/locks/linkages); however, the part to do the repair was unavailable. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2012 Ford Focus. The contact received notification of NHTSA campaign number: 16v643000 (latches/locks/linkages); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact experienced a failure with the driver's side door latch. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2012 Ford Focus. While driving 40 mph, the front driver side door flew open. The contact took the vehicle to the dealer for repair and was informed that all four door latches need replacement. The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for repairing all four door latches. The manufacturer was made aware of the issue. The failure mileage was 138,000.

The contact owns a 2012 Ford Focus. While the vehicle was parked, the rear passenger door failed to close. Upon inspection, the contact noticed that the latch fractured. The vehicle was taken to a dealer where it was diagnosed that the latch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 61,552.

The contact owns a 2012 Ford Focus. While driving 60 mph, the driver side door opened without warning. The manufacturer was notified of the failure and the mechanic informed the contact that the door latch paw spring failed. The vehicle was repaired per NHTSA campaign number: 16v643000 (latches/locks/linkages), without the customer's knowledge. The vehicle was repaired and there were no additional failures. The failure mileage was 44,000.

The contact owns a 2012 Ford Focus. While making a left turn at 20 mph, the rear passenger side door opened independently and the audible door sensor activated. After stopping the vehicle, it was discovered that the door failed to latch. The cause of the failure was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was 70,100.

The contact owns a 2012 Ford Focus. The contact stated that a failure progressed in which the rear driver side door latch failed, which caused the door to be open while the vehicle was in motion several times. The passenger in the rear had to hold the door shut due to the failure. The dealer was notified and stated that the part was on national back order and may become available in mid October of 2016. The dealer advised the contact to use a bungie cord to secure the door. The vehicle was not repaired. The manufacturer was notified of the failure and was unable to provide a more reasonable time frame to supply the part to the dealer. The approximate failure mileage was 55,484.

The contact owns a 2012 Ford Focus. While driving 65 mph, the driver side door opened independently. The vehicle was taken to a dealer, but was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,000.

The contact owns a 2012 Ford Focus. The contact stated that the rear driver side door latch was defective. The vehicle was taken to a dealer where it was diagnosed that the latch needed to be replaced. The latch was repaired. The manufacturer was notified of the failure. The failure mileage was 97,000.

The contact owns a 2012 Ford Focus. The contact stated that both the rear driver and passenger side doors failed to lock. The door warning indicator remained illuminated. In addition, the seat belt was used to secure and prevent the door from opening. The vehicle was taken to the dealer, but was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 16v643000 (latches/locks/linkages) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 66,844. VIN tool confirms parts not available.

The contact owns a 2012 Ford Focus. While driving various speeds, the rear driver side door independently opened. The vehicle was taken to the dealer where it was confirmed that there was a manufacturer's regional safety recall to address the issue, but the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage and recall details were unknown.

The contact owns a 2012 Ford Focus. While making a right turn, the front driver side door opened. In addition, the rear door latch failed. The front driver side door latch was repaired. The VIN was included in NHTSA campaign number: 16v643000 (latches/locks/linkages). The manufacturer was not made aware of the failures. The approximate failure mileage was 117,000. VIN tools confirms parts not available.

The contact owns a 2012 Ford Focus. After closing the rear passenger door, the door latch failed. While driving, the front passenger door opened independently. The vehicle was taken to a dealer where it was diagnosed that the latches needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 52,000.

The contact owns a 2012 Ford Focus. While driving approximately 10 mph and turning a corner, the front passenger door swung open. The door latch failed without warning more than once. The dealer diagnosed that the pawl spring cab needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 53,000.

The contact owns a 2012 Ford Focus. While driving approximately 45 mph, the front driver side door flew open and the door no longer latched. The vehicle was taken to a local dealer where it was diagnosed that there was a faulty door latch. The manufacturer was made aware of the failure and stated that there was no recall. The failure was not remedied. The failure mileage was 33,000.

The contact owns a 2012 Ford Focus. While driving approximately 25 mph and making a right turn, the driver side door swung open. The contact attempted to close the door, but the latch did not engage. The contact pulled to the side of the road and attempted to shut the door, but was unsuccessful. The contact had to hold the door closed while driving home. The vehicle was towed to the dealer where it was diagnosed that the latch failed. The vehicle was at the dealer awaiting repair. The manufacturer was notified of the failure. The approximate failure mileage was 33,000.

The contact owns a 2012 Ford Focus. While driving at a slow speed, the front driver side door became ajar. The contact stated that the door latch failed and prevented the door from closing. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The approximate failure mileage was 90,000.

The contact owns a 2012 Ford Focus. While driving approximately 30 mph, the driver side door opened on its own without warning. The dealer diagnosed that the door latch needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 121,000.

The contact owns a 2012 Ford Focus. While driving 60 mph, the driver side door swung open independently and the door ajar warning light illuminated. The failure occurred constantly. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 130,000.

The contact owns a 2012 Ford Focus. The contact stated that the front driver side door latch malfunctioned. The door would not remain closed and could not be locked. The vehicle was taken to the dealer where it was diagnosed that the internal latch assembly would need to be replaced. The manufacturer was not notified of the failure. The failure mileage was 31,000.

The contact owns a 2012 Ford Focus. While driving approximately 65 mph, the door ajar warning indicator illuminated and the front driver side door independently opened. The contact pulled over and attempted to close the door several times, but it failed to latch. The contact drove the vehicle, but had to hold the door shut. The vehicle was towed to the dealer, but was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 35,000.

The contact owns a 2012 Ford Focus. The contact stated that the rear driver side door failed to latch and lock without warning. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 79,432. The VIN was not provided.

The contact owns a 2012 Ford Focus. The contact stated that the front and rear driver side door latches failed. The failure occurred without warning. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 70,000. The VIN was not available.

The contact owns a 2012 Ford Focus. The contact stated that the driver side door latch fractured and the door would not close. The vehicle was taken to the dealer where it was diagnosed that the door latch was defective and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA campaign number: 15v246000 (latches/locks/linkages), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 59,367.

The contact owns a 2012 Ford Focus. When attempting to shut the driver side front and rear doors, both doors failed to close and lock in place. The failure caused the doors to easily open when the contact made a left turn in the vehicle. The contact took the vehicle to the dealer where it was diagnosed that the door latches failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 115,000.