Hatchback/liftgate Lock problems of the 2014 Ford Focus

Tl the contact owns a 2014 Ford Focus. The contact stated that the hatchback failed to close and lock securely. The vehicle was taken to scaffidi motors parts department (3733 stanley st, stevens point, WI 54481, (715) 344-4100) where the area around the locking mechanism was cleaned. The contact was informed that the cleaning may not fix the failure. The contact stated that the failure recurred intermittently. The manufacturer was made aware oft the failure. The contact was informed that the failure was not covered under a recall. The approximate failure mileage was 42,900.