Owners/service Manual problems of the 2015 Ford Focus

This complaint is in regards to the Ford Focus/fiesta dps6 transmission issue. Due to the dry dual clutch system issue, the vehicle engine would shake and rumble violently while moving. This mostly occurs when the supposedly automatic transmission shifting from the first and second gear. The first time I reported this to the dealer, they replaced the clutch which stopped the rumble issue until few months later, the rumble returned. Again I reported this to the dealership however this time they blamed it on the purge valve in the gas tank which they replaced. This did not fix the rumble issue and the dealership did not try to verify the rumble. They simply did not acknowledge it by stating they could not replicate the problem. Few months later while I was on the freeway, the rumble occurred again but worse than before. Immediately my vehicle lost power as if it's stuck at first gear. The vehicle's speed dropped tremendously which is extremely dangerous since I was on the freeway and everyone was going 60+ mph. Luckily I was able to pull over safely without getting hit. I restarted the vehicle and it ran continue to rumble but not as violently, the check engine light was on. I quickly brought the vehicle to the dealership for repair. Even though I have a bumper to bumper warranty, the warranty company refuse to cover the transmission repair because the dual clutch system is technically a manual clutch. For that reason they do not cover it. As a consumer, we have no idea exactly what type of parts the vehicle contains. The vehicle was advertised as automatic transmission which in common sense, it does not contain a manual clutch. The dealership was requesting $2000+ fee to replace this clutch. At the same time of this inspection, the purge valve in the gas tank was also defected and needs to be replaced.

I have brought this vehicle,or attempted to bring it,into the dealership service department multiple times for the shuddering,stalling,overheat for no reason with system shut off,etc . At take-off from driveway,highway metering lights,lighted signals,& stop signs the car(automatic transmission)will either shudder and bounce like a manual transmission not properly shifted or initially roll slightly and then stall as if in neutral. The rpms will rev, but the car will not move. I have narrowly missed many rear-end accidents. I have paid well over a thousand dollars just on rental car fees while not able to drive this car. The service department refused to give me an appointment or take it in for many months because according to them they did not have the required parts. On other attempts they would tell me they did not have the code pop up that anything was wrong. August 2017, after the dealership had my car for multiple days when promised back same or next day,they told me there was nothing wrong & I showed them a picture I took of the control panel,then they finally took it back to work on. I also had the check engine light on & shuddering immediately when picking it up from service. I was told there was nothing more they could do and they refused to put why I brought it in for in the work orders each time I brought it in. Nov 7-Dec 5 2017,they had the car for an entire month. Service told the Ford facilitator & me that there was nothing wrong with the car no shuddering, no sounds. After almost an entire month they suddenly decided the car needed a full brake job which did nothing for the shuddering/stalling. They also let the battery die. Ford motor company refused buybacks because the work orders did not say why it was brought in. I told them I would have an accident. I was trying to leave my driveway. The car stalled and the front of my car was slammed into by an SUV.

I traded this vehicle in from a 2012 Ford fiesta, which after three years had become a rolling disaster, from the faulty transmission to the always-dying battery and two recalls. The dealer assured me the 2015 Focus was redesigned and much better. I'll admit it drives much better, is roomier, and no jerking in the transmission like the fiesta's "automated manual" transmission did. But now when the vehicle gets hot, I smell an overwhelming smell of something burning, almost like a gasket, rubbery type smell. I don't know if it's brakes, engine oil, what. I told the service dept. About it, but they said with July they were short of help with vacations, and since the car only had 500 miles on it, I had "plenty of time" on the warranty, not to worry about it. They said to let it break in at least another 500 miles. So far I've not had smoke, starting or stalling problems like others have reported. I have broken in lots of brand new cars in my lifetime, and never, ever had a burning smell. I contacted Ford customer service and got the usual nonsense of "we'll escalate this issue with your local dealer," and like the fiesta, nothing.