Control Module problems of the 2016 Ford Focus

The contact owns a 2016 Ford Focus. The contact stated while the contact's daughter was driving at an undisclosed speed, the accelerator pedal was depressed, however the vehicle did not accelerate as intended. In addition, the transmission warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with a failed electronic module. The contact was informed that the electronic module needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but provided no assistance. The contact referenced customer satisfaction program 14m02, which had a similar failure description. The contact was informed that the contact's VIN was not associated. The contact was advised to contact the NHTSA hotline and report the failure. The failure mileage was approximately 57,275.