Door Latch Problems of Ford Freestar

The contact owns a 2004 Ford Freestar. The contact stated that the mechanism for the rear door handle was defective. The door handle came off in her hand when she was opening the latch. Ford is not repairing the failure under warranty, although the contact signed up for the most expensive coverage. She feels that this is a safety issue because her three year old child can open the door. The parts have been on back order for two months. The parts for the repair have just arrived at the dealer. The repair will cost between $500 to $1,000. The failure mileage was 52,000.

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I have had recurring problems with my automatic rear doors. The door on the driver side does not always close properly and when I back up the door ajar light comes on. The passenger rear door does not open with the overhead button all the time, it does not seem to unlock. I have had it in the shop several times (at least 6 or more) and most of the time they say they can't duplicate the problem even though they have seen the door not close properly before. They ordered parts and said it was "fixed" but I'm still having the problem and again they say they can not duplicate the problem. I have explained to them that my toddler sits in the seat behind me and it is dangerous when I'm backing out and the door opens!!!! the dealership said they have contacted Ford and they have not had any reports of this kind of problem, however I have found several complaints over the internet. My other problem, that they also say they can't duplicate, is that when I'm driving about 45 mph on a dry surface that the van starts jerking. They told me my tires need rotating, I told them I knew that was not the cause and not to rotate the tires. About 1 month later I replaced 2 of the tires and had the front tires rotated to the back and the new tires put on the front and again, I was driving down the road about 45 mph and the van started jerking again. My son was in the car and thought the van was about to fall apart.

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In Nov, 2007 my 7 year old granddaughter started to exit the back passenger van door. The door opened and she was about half way out the door when it started to close on her. My husband had already got out of the van and was able to stop the door from closing on her. It did not automatically stop and go back on contact. Then in Dec my sister-in-law was also starting to exit the van from the same door and the same thing happened to her. The door opened, hesitated and then started to close on her. On April 6, 2008 my 80+ mother opened the rear passenger van door and started to enter the van. The door started closing on her. Her left foot was already in the van and the door closure caused her to fall backwards onto the pavement. Her left foot was tangled under the passenger seat. Her cousin was already seated on the other side and was able to get the door stopped before it hurt her leg any worse. She had landed on her lower back and was sore, stiff and unable to sit comfortably for about a week. I made an appt with the local Ford dealer to see if they could find a problem. The first time I took it in, they could not duplicate the problem. I told them it was intermittent,most of the time it worked. When I picked the van up I had the service manager walk out with me, and I showed him how we opened the door from the outside and the door opened and immediately started to close. The service group was testing it by using the buttons on the remote. They tested the van again and found codes of b2589, b2592 and b2594 in the computer for the sliding doors. They then found the latch and sensor assembly were sticking and shorted out. They told us they found the codes in both doors, even though we hadn't had any problems with the sliding door on the drivers side. The only way to "fix" the problem was to replace both sides rear sliding door cables and latch assemblies. This is for a 2004 Freestar van with only 10,072 miles! it cost us $736. 41 to have this fixed.

After reading a complaint on your site from another concerned consumer, I would like to mention the issues that are recurring with our minivan. Our automatic doors do not stop closing once an object is placed in their way. This has resulted in a number of bumps, bruises, and scares. We are forced to push our children out of the way if they accidentally hit the "door close" button on the door, because I am physically unable to stop the door from closing, and my husband, who is a 230 lbs. Former body builder has to physically jam the door back open to prevent it from closing. I have brought the car to the original dealer on numerous occasions, because I was told there is a safety feature in place to prevent it from closing on someone and causing injury. Even the salesperson was unable to get the door to stop closing on him. We sent the car to the service center for fixing and we were told there is nothing wrong with the door. Again, I read this same complaint from another concerned mother and consumer on your site, and I feel this issue should be looked into immediately. I am certain this issue could injure someone significantly, if it hasn't already.

Consumer complained about an automatic sliding door problem. Consumer contacted the dealership, who inspected the vehicle, and told consumer that the sensors for the door were operating properly. However, the passenger injured her shoulder and lower arm because the automatic sliding door did not retract when hitting an object.

The electric sliding door will open about a foot, and it will stick. The brakes are like sponges. Consumer states he has to completely depress the brake pedal to the floor before the vehicle will stop. Consumer contacted Ford three times for these issues.

The automatic sliding sensor failed. As a result, a six year old child was caught between the doors. The child sustained bruises on both knees.

The 2004 Ford Freestar minivan has two safety issues. Unfortunately, the first affected a family member. I e-mailed Ford quite some time ago and there has been no follow-up response. The passenger door lock automatically locks (retracts) once the vehicle begins motion and sucked in a family members skin on the middle of the lower arm as the right passenger's arm rested on the right door that was made for the purpose of serving as an armrest. Instantly my mother's arm was bruised and she is not a large person. . . This was not an issue of extra body mass. Simply put, her skin was sucked into the lock pull when it automatically retracted. In addition, if a passenger rests his/her arm on this armrest-designed door with fingers between the rest and the window where there is a well of space, and the driver happens to put down the passenger window, the passenger's fingers can be sucked down with the window.

2004 Ford Freestar with no rear door sensors. Consumer believes that the rear sliding door should have sensors on the rear of the door. The consumer's son walked towards the rear of the vehicle. Her son grabbed the back edge of the door, which ultimately closed on his fingers. The consumer's son suffered bruised and swollen fingers.