general problems of the 2016 Ford Fusion - part 1

My vehicle has multiple active safety recalls that remain unrepaired. I have already contacted the dealership and attempted to have these issues addressed, but I have experienced delays and a lack of response. The front brake hose recall presents a serious safety risk, as it could rupture and cause a brake fluid leak, leading to reduced braking ability and increased stopping distance. Additionally, the rear view camera recall affects visibility when reversing, as the camera may display a blank or distorted image. I have already filed a complaint with NHTSA regarding these unresolved recalls. One of the recalls currently does not have a remedy available, and the other has not been completed despite my efforts to schedule repairs. These unresolved safety issues put me and others at risk, and I am concerned about the lack of timely action to correct them.

The vehicle is a 2016 Ford Fusion with 70,000 miles when this happened happened the first time. I pushed on the brakes and the pedal went to the floor. I had just enough braking power to stop the vehicle. The danger is obvious, I had no brakes but I was going slow on local roads. I had the vehicle towed to an independent repair shop where they diagnosed failure of the right rear brake caliper. They replaced the caliper, hoses and ceramic brake pads at a cost of about $600. All was good for about 1500 miles when the exact same thing happened, except now it was the driver's side caliper. Fortunately, once again, I was driving on local roads at low speeds and by holding the pedal totally against the floor, I was able to drive over the curb onto a lawn without hitting anyone. If I had been on an interstate, I don't see how it wouldn't have resulted in a serious accident. I have no parts or pictures from the first failure, only the receipt for work done, but the car is in the same repair shop as I write this and I will have the failed parts and pictures when I pick up the vehicle on Monday, 12/29/25. Two brake caliper failures, with no warning, at 70,000 and 71,500 miles is a scary scenario. I have no confidence in the vehicle's safety and will be disposing it as soon as it's fixed. Your system won't allow me to put in two dates for the two failures but the first was on 01/24/25 at approximately 70,000 miles and the second was today 12/26/25 at approximately 71,500 miles. The vehicle is registered to me at the address listed on this form but I am a snowbird and the vehicle is in naples florida at my winter residence.

The contact owns a 2016 Ford Fusion. The contact received notifications of NHTSA campaign numbers: 23v162000 (service brakes, hydraulic) and 25v695000 (back over prevention). The contact stated that the dealer had sent a mobile mechanic to the contact's residence to complete the recall repair of NHTSA campaign number: 23v162000 (service brakes, hydraulic). During the day, the contact checked the residence ring camera and noticed that two mobile mechanics had stopped by the residence to work on the brakes. The contact stated that after a while, both mechanics left the residence and left the hood of the contact's vehicle lifted. The contact stated that the mechanic returned after a while and continued servicing the vehicle. The contact noticed that the mechanic had difficulty with the lug nuts on the wheels and had to fracture the lug nuts to remove the wheels. The contact noticed that the mechanic had reinstalled the fractured lug nuts back on both front wheels. The contact had not test-driven the vehicle. The manufacturer was not made aware of the issue.  the mileage was unknown.

The contact owned a 2016 Ford Fusion. The contact received notifications of NHTSA campaign numbers: 23v162000 (service brakes, hydraulic) and 25v695000 (back over prevention); and requested to be removed from the recall distribution list because the contact no longer owns the vehicle. The dealer was contacted.

I had a recall on my car for brake hoes was leaking I fixed it but now brake fluid is leaking from right passenger side calliper after recall was done on my car and the recall done by purvis Ford inc 11335 patriot hwy, fredericksburg, va 22408 and they are not taking the responsibility that it happened after the recall done by them.

My cars brake lights will not turn off and while pressing on the gas to accelerate today 8/26/25, the braking system randomly just slows my cars down while I’m driving. The brake pedal bumper was previously recalled for the Ford Fusion as told to me by Ford mechanic. But because my VIN isn’t associated with the recall metro Ford stated they could not fix the problem and I was sent back out on the road with a known recall issue.

I own a 2016 Ford Fusion and the brake pedal stop bumper disintegrated and fell onto my floorboard. As a result, my brake lights stayed on, draining my battery. When I tried to drive, my car would not accelerate over 20 mph, and I barely made it home safely. I where it's extreme humid and salty air are constant, the same conditions identified in Ford’s 22s02 recall. Ford has stated my vehicle is not included, but this is a clear safety hazard identical to the recall issue. I request that NHTSA investigate and include my vehicle in the 22s02 recall.

The contact owns a 2016 Ford Fusion. The contact received notifications of NHTSA campaign numbers: 23v162000 (service brakes, hydraulic) and 25v695000 (back over prevention). However, the parts to do the recall repairs were not yet available. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(r). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The message "rear-view camera not available" was displayed. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the vehicle was purchased in 2025, and the rearview camera was not functioning as intended. The failure mileage was approximately 116,000.

The abs module is faulty and light will come on at random times and makes steering hard and braking on right side of vehicle is hard. I have taken it to raceway Ford of hartsville and they are having a hard time getting the part due to it being called obsolete but I think it needs to be on the recall list as well due to it being a safety concern on my vehicle.

The contact owns a 2016 Ford Fusion. The contact stated that the exterior brake lights remained on after turning off the vehicle. The vehicle was taken to the dealer, where the contact was informed that the vehicle was not covered under Ford campaign number: 22s02. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000.

The left rear caliper has been replaced 3 times in the last 6 months and is currently in the shop for a 4th. This locks up for no reason and ruins the brake pad and the rotor and I have now replaced all of that 3 times as well and the brake hose line.

On may 16, 2024, plaintiff stephen cooney was in urgent need of replacing the front passenger side tire on his vehicle. He began searching online to compare automotive service providers, focusing on those offering competitive pricing and professional-grade installation. During my search, 1 came across mr. Tire's website, which prominently displayed claims such as "expert installation for less" and "quality service for superior stopping power. " according to their site, their tire installation package included: • ??tire mounting and wheel balancing • ??standard valve stem replacement • ??tpms inspection and reset • ??wheel alignment check • ??precision wheel torque by hand tools • ??lifetime tire rotation • ??lifetime rebalancing believing this was a comprehensive and professional service package, I scheduled an appointment at mr. Tire, located at 5 bel air south parkway, bel air, MD 21014 (store #771). Upon arrival, I checked in with the store manager, brianna adams, who prepared my service contract. She explained the total cost for installing the new tire would be $191. 53. The technician assigned to my vehicle was j. Foster, as listed on the service agreement and receipt. On August 4, 2024, while driving, I was involved in a serious accident. The front passenger side tire completely detached from the vehicle while in motion, causing the car to slam into the ground. I was severe risk of injury or death. The way I’ve taken this to court as I went back and looked at the reviews as of today’s date October 18th 2025 they still are committee, consumer fraud, unsafe, work practices, deceptive business practices, and are putting the community and the residence of the state of maryland and beyond at risk from unsafe work practices and I have submitted the reviews as a pdf as an attachment to this complaint I am requesting for investigation into their business for unsafe work practices and 49 u. S. C. §?30101 (purpose and policy) .

This is a notice for ongoing consumer fraud and deceptive business practices that are negatively affecting the community and jeopardizing life and safety and through unsafe work practices that are negatively affecting the community’s safety and well being. When I returned to request official documentation of their unsafe work practices, I was lacked up by the employees and manager ryan hall, who thought it was hilarious that the wheel fell off my vehicle and then I could’ve been killed and the occurrence that happened to me is not a one time occurrence it is continuing to affect the community as a whole. This is a complaint regarding ongoing bad business practices that is not safe. Would somebody please look into this and make sure that our community is safe and that unsafe work practices are corrected in the best interest and safety of the community in mind. 49 u. S. C. §?30101 (purpose and policy) — defines the purpose of the safety act: to reduce traffic accidents, deaths, and injuries by prescribing safety standards, research, etc. As of October 18 of 2025 I pulled these off the internet reviews reflect an ongoing pattern of unsafe business practices, from what people are saying and unethical business conduct. Somebody please look into this and follow up on each review post and pull records from past customers.

On [xxx], plaintiff [xxx] was in urgent need of replacing the front passenger side tire on his vehicle. He began searching online to compare automotive service providers, focusing on those offering competitive pricing and professional-grade installation. During my search, 1 came across mr. Tire's website, which prominently displayed claims such as "expert installation for less" and "quality service for superior stopping power. " according to their site, their tire installation package included: • tire mounting and wheel balancing • standard valve stem replacement • tpms inspection and reset • wheel alignment check • precision wheel torque by hand tools • lifetime tire rotation • lifetime rebalancing believing this was a comprehensive and professional service package, I scheduled an appointment at mr. Tire, located at 5 bel air south parkway, bel air, MD 21014 (store #771). Upon arrival, I checked in with the store manager, brianna adams, who prepared my service contract. She explained the total cost for installing the new tire would be $191. 53. The technician assigned to my vehicle was j. Foster, as listed on the service agreement and receipt. On [xxx], while driving, I was involved in a serious accident. The front passenger side tire completely detached from the vehicle while in motion, causing the car to slam into the ground. I was severe risk of injury or death. The way I've taken this to court as / went back and looked at the reviews as of today's date October 18th 2025 they still are committee, consumer fraud, unsafe, work practices, deceptive business practices, and are putting the community and the residence of the state of maryland and beyond at risk from unsafe work practices and I have submitted the reviews as a pdf as an attachment to this complaint I am requesting for investigation into their business for unsafe work practices and 49 u. S. C. § 30101 (purpose and policy)maryland transportation code § 22-405 and § 21-101 information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552.

The contact owns a 2016 Ford Fusion. The contact stated that the while her son was driving at approximately 65 mph, the "low brake fluid" warning light was blinking. The contact attempted to slow down and depressed the brake pedal, and the brake pedal was depressed to the floorboard and the vehicle failed to respond as needed. The contact stated that her son was able to stop the vehicle and called for assistance. The contact stated that she drove to his location and had a quart of brake fluid and refilled the brake fluid reservoir. The vehicle was driven back to her residence. The contact noticed that brake fluid was forming a puddle underneath the driver's side rear wheel well. The contact stated that NHTSA campaign number: 23v162000 (service brakes, hydraulic) repair had been completed in November 2023; for the front brake lines. The contact related the failure of rear driver’s side brake failure to the recall. The vehicle was not taken to a dealer nor an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.

While traveling at a high rate of speed of 75 mph, on the highway, my brakes failed, the brake pedal was pushed to the floor. The car was hesitant to shift/accelerate. Upon trying to get some type of braking remedy I almost crashed from off the bridge that I was trying to merge on to. Upon trying to stop the car I went up a small grade which brought the car to a stop with the emergency brake on. While out of the vehicle the back, driver side caliber caught flame with bluish and greenish flames from the brake fluid coming out, being the metal was at an extreme temperature. I thankfully had my children's drinks/slushies in the car to throw on the flame to stop the spread and to put the flames out. I had to call for a tow truck to get myself and children off the side of the highway. After a $172. 98 bill, the car was towed home. I contacted the dealership, which was then told I was responsible to pay and have it towed yet again to the dealerships lot. I have contacted the Ford manufacture customer service line, dealership and the number for the recall notice multiple times to get my car fixed and have yet to receive adequate help in doing so.

This failure narrowly resulted in a serious accident when my vehicle applied the brakes without warning and dropped the speed to below 40 mph on the highway! I was extremely fortunate not to have been closely followed by a large semi at the time. I researched on my own and found this was a known defect: Ford recall reference #22s02 (21c24) March 2022. Includes vehicles built in hemosillo plant from oct 2013 thru 6 April 2015. My Fusion was built there on 2 April 2015 but was not included in the March 2022 recall so I was never notified. Apparently this was a known defect and on going problem since Ford issued ssm 50328 to cover various vehicles built from 2013 to 2021 (includes 2013-2017 Fusion/mkz). I was able to drive the vehicle safely on back roads to a local Ford dealer where the problem was addressed. I submitted a request for refund to Ford and advise them of this continuing safety issue that should have been addressed with a properly expanded recall. Ford denied my request and tried to avoid the ongoing safety issue claiming it was an "out of warranty" matter.

The previous 2 models of this car had a recall on the button underneath the brake switch that is engaged by the pedal. They have not changed the design and the 2016 has the very same issue, plus another issue. We were able to replace the button ourselves since they decided not to admit that they did not change these parts even though they knew this was an issue years prior. Not only that, but the holder for the switch is part of the entire pedal assembly and it is the only part of this assembly that is made of plastic. The rest is metal. The problem is that since this is plastic, and it resides where the heat comes out from under the dash, the part becomes brittle and breaks into a million pieces just with normal wear. The pedal assembly is super expensive and you can't even get it out without removing the entire dash. We tried to get a used part and spent half of the day taking the part out only to find that it had done the exact same thing that my daughter's car did. The plastic disintegrates and falls apart. At that point there is no brake switch and the brake lights stay on and the car will decrease speed without warning or won't accelerate. This is something I am pretty sure Ford is well aware of since they recalled part of this defective design years ago. They just didn't admit that the entire thing is designed to fail. It is only a matter of time due to the constant heat that the plastic holder for the brake switch is on. All they had to do was change it to metal and it would have fixed that part of the issue, but then there is also the button itself that disintegrates due to the same heat exposure causing the symptoms listed above. They knew very well the design was flawed since the 2 previous years of this car were recalled for the same issue, and they are still using the same parts in the exact same way. They have not fixed anything and this company needs to be held accountable before someone gets hurt.

I have contacted flagship Ford carolina in puerto rico in regard to processing my recall and continue to be pushed aside. For over a month now, I am told someone will call me back and never does or I am transferred and receive no response. When I call back week after week, it is the same situation over and over with someone different. One person has told me they work on this recall but have to confirm if parts are available and that someone will get back to me. It has been two weeks since. I have to ship my car back to the states in less than two weeks, and the recall is supposed to be completed. This is unacceptable. Their information is below. Flagship Ford carolina Ford dealer in carolina, puerto rico address: parque escorial, av. 65 DE infantería km 5. 3, carolina, 00984, puerto rico +1 787-302-2723.

I went to pick my daughter up from school as usual and the brakes would not work when I tried to stop in the turn loop. It caused me to crash the side of the car into a cement light post.

Ford dealership is refusing to preform the brake line recall 23s12, if I do not purchase new lug nuts saying that they are swollen, deformed. I called the corporates number and they told me they are aware of the issues with the lug nuts, but also said I would have to pay out of pocket for them to preform the brake line recall. I'm now worried about the condition of the lug nuts since the hold they wheel on as well as the brake line in the above mentioned recall which they are refusing to service without taking payment over a recall !!!.

The contact owns a 2016 Ford Fusion. The contact stated while the vehicle was at the dealer for an unknown recall repair, the contact was informed that the rear brake hoses needed to be replaced. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was 42,792.

The contact owns a 2016 Ford Fusion. The contact stated that while his wife was driving at 5 mph driving through the school parking lot, the contact's wife depressed the brake pedal and the brakes were inoperable. The contact stated that a school student was almost injured and the contact's wife had to swerve the vehicle to avoid injuring the student. The vehicle was towed to an independent mechanic. The vehicle was diagnosed with rear brake line failure. The rear brake line need replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 62,200.

The contact owns a 2016 Ford Fusion. The contact stated that while her husband was driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop immediately. No warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA campaign number: 23v162000 (service brakes, hydraulics). The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

Coolant leak into engine causing over heating 24/7, damaging and leaking into combustion chamber , spark plugs had to be replaced , engine needs another replacement after I had replaced it the first week I got it with the vehicle’s warranty, engine is at risk for engine fire and failure. Transmission shifter cable replacement, became detached and damaged, car was stuck in reverse twice and had to be towed to mechanic . Current recall on breaks because of possible fluid leak for Ford Fusions , at risk for crash. Engine currently is shakey when you first start it up.

The contact owns a 2016 Ford Fusion. The contact stated while driving 30 mph and approaching a stop light, the brake pedal was depressed; however, the brakes was inoperable. The contact stated that she was able to slow the vehicle by driving up a hill. The contact stated she was able to use the parking brake to securely park the vehicle. The contact stated she was able to drive the vehicle to a local independent mechanic. The vehicle was diagnosed but no brake pedal nor brake system failure was found. The contact was informed that the vacuum booster needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,854.

The contact owns a 2016 Ford Fusion. Nhtsa campaign number: 23v162000 (service brakes, hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated while 55-60 mph and depressing the brake pedal, the brake pedal went all the way to the floorboard, and a message indicating that the brake fluid was low was displayed. The contact was able to veer to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed that the front passenger's side brake hose was leaking and needed to be replaced. The vehicle was repaired. The contact later received a second notification of NHTSA campaign number: 23v162000 (service brakes, hydraulic) advising that the part was available for the recall repair. The vehicle was taken to the dealer, where the front driver's side brake hose was replaced. Additionally, the dealer informed the contact that the brake lines were severely damaged. The contact also stated that while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond and made an abnormal loud sound. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Fusion. The contact stated while driving 40 mph, the contact heard an abnormal sound and became aware that when the brake was depressed, the brakes failed to operate as needed. No warning light was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the brake pads and rotors needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,300. The VIN was not available.

This incident has happened to me more than once in the past few months. I am driving along the highway and all of a sudden I lose my power steering. The dashboard reads steering assist fault. Service required. As well as service advance trac. Safety issue because going at moderate speed to get onto highway and losing all power steering could cause me to go off road if in bad weather like rain or snow. In each situation all it took was me pulling off road and resetting the car by turning engine off and then turning it back on. I have take it to a Ford dealership near me and they ran a full diagnostics but couldnt find anything really wrong with it but it continues to happen at least once a month. Ive read similar incidents with Ford Fusion owners on google and they werent sure as I that if it was the brake sensor or abs module that needs to be replaced. Any assistance or advice you could give me would be appreciated.

August 15, 2023 factory recall (manufacturer recall 23s12) repaired by Ford dealer for front brake fluid leak. Three weeks later I noticed an increased in the brake pedal travel, checked brake fluid which confirmed why brake pedal had more travel. Topped off brake fluid. Drove for a few days and again brake pedal travel increased. Took car to an independent certified auto repair shop and they confirmed the rear brake line was leaking. Shop owner had to replace the brake actuator which was damaged by the brake fluid leak.

Brake booster failed. No warning lights prior. I was driving when all of the sudden my brakes stopped working and brake pedal became very stiff and extremely hard to press down. I almost hit the car in front of me but fortunately was able to swerve on to the shoulder and had to take a right through a red light and was able to roll the car to a stop almost 40 yards further. I could have caused a severe accident. I see now there is recall for the same issue on f-150 trucks. I definitely think this needs to be a recall as I could have been severely inured or possibly fatally injured. My brakes do not work properly and the brake pedal is extremely hard to press down. The Ford dealership ran a diagnostic and stated, replace engine camshaft, vacuum pump and related gaskets and hardware. Do not recommend driving vehicle until all repairs are performed. The vacuum pump is the brake booster pump recalled on other Ford vehicles. This is a safety issue 100 percent as brakes suddenly stopped working at a high rate of speed not allowing driver proper stopping distance. My car is still not drivable because I can not properly brake at a safe stopping distance. It takes all my leg force just to start slowing down a tiny bit. This needs to be resolved right away.

My brakes failed. Pedal went to the floor. Brake fluid leaked out. Extremely terrifying.

On friday8/04/2023, my wife backed out of the garage and down the driveway. As she did she wanted my help to reset the radio and applied the brakes and tried to put the Fusion in park. She turned off the ignition but the vehicle continued to roll back and she applied the parking brake to stop the car. When she tried to restart the car, the car would not turnover and the shifter was locked in park. I was not able to start the vehicle by jump starting the car. I called the Ford dealer and the service department man told me there was no recall on our Ford Fusion for the shifter bushing. When I checked the shifter cable, I could see that the cable was off the the transmission linkage post and the bushing seemed to be nearly totally missing. I put the cable back on the transmission linkage post and was able to shift the transmission and could star the car. I drove the car back into the garage as it is a level surface. There was no prior indication or warning that this problem may happen. I plan to go to the Ford dealer in the morning when they open as they are closed on the weekend. No injuries or property damage happened. I am unable to determine if any damage to the cars powertrain was sustained.

The contact owns a 2016 Ford Fusion. The contact stated that the abs warning light and the stabilitrak warning light illuminated. The contact then stated that he received recall notification of the NHTSA campaign number: 23v162000 (service brakes, hydraulic) and notified the dealer of the recall and the failure. The contact was then informed by the technician that once the recall was completed, that should eliminate and turn off the warning lights. The vehicle was then taken to the dealer where the recall was completed however, the contact stated that after the vehicle was retained, the abs warning light and the stabilitrak warning light illuminated. The contact then stated that while driving at an undisclosed speed, he had to apply pressure to the brake pedal to stop the vehicle. The vehicle was taken back to the dealer where it was then diagnosed that the abs sensor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 172,182.

Safety recall 23s12/23v162 recalls with problem with front brake flexible hoses . . . Same problem exists with these hoses on rear brakes. Notified dealer where I purchased but the service department was not interested in an u reporting.