general problems of the 2018 Ford Fusion

The contact owns a 2018 Ford Fusion. The contact stated that while reversing, the back-over prevention camera displayed a black screen. Several minutes later, the message "contact the dealer" was displayed. The vehicle was taken to the dealer to be diagnosed, and the contact was informed that the VIN was not under recall. The dealer had not diagnosed or repaired the vehicle. The dealer referred the contact to the NHTSA hotline to report the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 88,000.

The contact's daughter owns a 2018 Ford Fusion. The contact stated that while starting the vehicle, the infotainment system screen was black. Additionally, the contact stated that while reversing, the rearview camera failed to activate, and the screen remained black. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the rearview camera screen needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 30,000.

The contact owns a 2018 Ford Fusion. The contact stated while reversing, the back over prevention camera went blank. The contact shifted into drive and the screen started rebooting independently. The contact stated that after turning off and restarting the vehicle, the instrument panel started flashing with the radio inoperable message displayed. The vehicle was diagnosed, and the contact was informed that the back over prevention camera was not activated. The contact checked the fuse, and the fuse was properly secured. On another occasion while the contact was reversing, the back over prevention camera went blank, causing the contact to nearly strike a pedestrian. The dealer was contacted and made aware of the failure. The contact was informed that there was no recall associated with the failure. The vehicle was not repaired. The manufacturer was contacted and notified of the failure. The manufacturer confirmed that there was no recall associated with the failure and the contact provided information on how to reset the software. The contact stated that the software reset failed to fix the issue. The failure mileage was 68,000.

The contact owns a 2018 Ford Fusion. The contact stated that the center digital screen failed to illuminate, and the screen was black while the vehicle was shifted into gear. No warning light was illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired due to the VIN not being under recall. Upon further investigation, the contact related the failure to NHTSA campaign: 25v695000 (back over prevention); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 117,000.