general problems of the 2018 Ford Fusion - part 2

Ford issued a recall in 2020 for my car for coolant leaks. My vehicle was under warranty at the time (28k miles), and in the same week had white smoke emissions, engine stalling on the interstate and overheating in idle. The smoke never went away even after extensive, month long repair. The vehicle again had the same issues in August 2020 (76k miles), taken to Ford dealership with $3,000 in out of pocket expense. It is now March 2022 (82k miles) and my vehicle is still showing signs of coolant leak with no help from any Ford dealership.

Cylinder 2 misfire. Told engine needs to be replaced due to a leak. Car was completely dead overnight with no other symptoms leading up to it.

I was leaving a doctors appointment and a message randomly displayed stating "stop safely now" and the car quit moving. A yellow warning light came on as well. Fortunately I was in a parking lot, but I was unable to get the car to turn off or move for almost 10 minutes. Finally I was able to get to turn off and turn back on and drive home without another incident. It appears this is a common safety issue with Ford's hybrid vehicles. I am happy this didn't happen on a street road or the highway and that my daughter wasn't with me. I cannot be getting stranded places with the cold winters in iowa or with my child.

The audio/navigation display screen on my 2018 Ford Fusion went black as I was backing out of a parking spot almost causing an accident. It immediately came back on after this but unfortunately, it started to happen regularly upon startup, while driving, parked, just randomly, and for longer periods of time. It also started to increase the volume and I couldn't control it. The system completely stopped working after several weeks. I did a lot of research and noticed that this is a significant problem with Ford accessory protocol interface modules (apim). Some have already been recalled on certain models of Fords and why they are not recalled on any that go out is beyond me. Seems that in and of itself would place some liability on the manufacturer in the event of an accident. The dealership wants to charge over $1,200 to replace the faulty apim, which they described as a continued problem that everyone knows about. So maybe that is the reason it is not recalled. They can make money selling the vehicle and then another $1,200 after 40,000 miles when it goes out. I am very frustrated and will now be $1,200 less happy. Yes, I am frustrated at the financial impact, but it was a safety issue initially and at times startled me while driving, which could have caused an accident. I am sure that there are numerous examples of previous complaints that are able to prove this.

Faulty apim for radio/navigation/rear view camera. System won’t turn on or operate in cold weather. When warm, system works perfect.

On four separate occasions the truck will randomly open while driving. After the first couple times I was extremely careful to ensure I did not randomly hit the button or had my key fob in a way that the truck release could be activated by accident. Despite this the truck will still randomly open on its own. Could be a very dangerous situation if the trunk is full.

My vehicle gets the tires rotated every 5,000 miles it has 55,000 miles in it the last time they rotated my tires they said the all 2 piece lug nuts will have to be replaced , I'm 75 years old and have worked on all my vehicles and never have I replaced all the lug nuts, I understand this has been happening to many Ford products , I hope there is going to be a recall this becomes very expensive if they cannot remove the lug nuts with the impact tool .

Missouri.

Blower motor keeps overheating and failing, potentially leading to engine fire.

I was driving on the highway and all of a sudden a wrench sensor popped up along with the airbag sensor and the car starting DE-accelerating and shaking and I had to pull over. I went to a mechanic and they said that the throttle body was dirty so they cleaned it and they cleared the code but it recently happened two more times. When it happens it makes the car not able to start as easily. It's really dangerous because it makes it to where the car will just not accelerate and if you are on the highway there are cars flying right past you. This has happened a total of 3 or 4 times.

Electrical: my car’s radio was going out and I took to Ford for a check while getting oil change. They said normal don’t worry about it. At this time I was still in warranty. When taken to Ford the 2nd time,they “reset” my sync & then the radio/touchscreen complete stopped working within 48 hours. When I told them, I just happened to be out of warranty then. Touch screen is completely blank! it will not turn on or allow controls for heat nor a/c. Cannot see backup camera nor can I hear the beeps. The usb plugs and outlets are also not working! this began in January 2020. I have a 7 month old at the time and it was a very cold winter. Engine: fast forward to August 2020, my car just shut down in the middle of the highway and started shaking with my then 15 month old! pulled over and had it towed to Ford. Ford told me it needed a new engine and would cost $7500 to get it fixed. I had never issues before and each oil change received the multi point inspection and I was never informed of any issues prior to.

My dashboard cover is peeling, it is made from leather, it is interfering with the heads up diplat, automatic lighting system and forward braking safety components, I have brought this to Ford to try to have them repair it dash but I am always told that the piece is considered trim and is not under warranty, I have also checked with Ford Fusion message boards and it seems there is a TSB on the exact 2017 model. Ford has basically told me to have it repaired at a automobile leather restoration company, I have gone to 2 different repair shops and was told it can’t be repaired it has to be replaced. I called Ford corporation customer service and because they have no outstanding recalls on my vehicle they told me to report this to you.

The sunroof leaks into the inside of the car saturating the headliner and the water is coming through and dripping directly on the shifter, eco button, and the traction control button. I am afraid it's going to mess with the wiring throughout the whole car.

At a rent-a-car facility in absecon, NJ, customer returned the vehicle complaining that the vehicle would not stay locked. Car was parked, no doors were ajar (rental agent made sure of it), locked vehicle, and tried the handles. Found after one or two pumps on any handle the vehicle would unlock itself. Even tried to lock with the eject key in the fob itself and the same result occurred. Checked back log on vehicle for key code on the driver door to find no such code available. This may be an electrical/fuse issue regarding the door lock actuators.

Metal scratching under car.

When the temperature outside goes over 70 degrees, there's creaking noises underneath, sometimes very loud when turning, even when parked, moving the steering wheel left or right it makes the noise. Looking online, there are several complaints that report the same problem, my car has only 72k miles and it feels like something is going to break. It has been happening all summer this year and it's getting louder. This has to be a recall.