general problems of the 2020 Ford Fusion - part 1

Purge solenoid unplugged, several times for years, which causes the vehicle not to start up after getting fuel. Check engine light come on often due to this. When I bring vehicle to mecanic shop they plug it right back. P0443 evap purge control valve “a” circuit.

I only have about 45k miles on my car. I began to hear a rattling sound while vehicle is idling and more pronounced with the air conditioning on. I took it to the Ford service department at the dealership where I bought it and was told it was a cracked engine flex plate and it would be a $3000 cost to repair. I was extremely surprised at such an expensive fix for such low mileage and looking online I found a Ford customer satisfaction program 22n12 for this exact issue. I checked and my car was indeed manufactured at the plant in hermosillo, mx covered in the program. However I was told that I am not covered because it is for the 2. 0l engine and not the 1. 5l engine. It seems to be more than a coincidence that I would have this issue on this model of car from this manufacturing plant. There were no warning lights of any kind that went off. I have seen that this could have been a major issue had it went unrepaired and caused a major safety issue. I am unfortunately being forced to pay for this out of pocket on such a new car but also this issue is clearly not only on the 2. 0l vehicles and the recall/customer satisfaction program should be expanded to include 1. 5l.

Last month, while transporting my brother to his arm surgery in chapel hill, nc, I observed unusual and audible shifting behavior when engaging the vehicle's sport mode. This mode is typically utilized for extended journeys on highways and interstates. Although the anomaly was brief, I did not initially consider it significant. Several weeks later, upon departing from my community college campus, I encountered a red light near santa fe drive. The vehicle exhibited a hesitant and labored acceleration, eventually moving forward. This incident was particularly concerning given the high volume of traffic during that time of day. I subsequently stopped at a nearby 7-eleven for fuel, suspecting a low fuel level might be the cause. No engine warning lights or mechanical indicators were illuminated, and the oil life was at 70% with appropriate oil levels. Fast forward to the last week of January. On Wednesday the 28th, I began to notice recurring shifting issues with the vehicle during a class break. Additionally, engaging reverse consistently resulted in a harsh shift. As I was leaving my neighborhood to return to class, the vehicle completely failed to engage gears or accelerate. At this point, both the wrench and check engine warning lights illuminated. Upon returning home, I utilized the code reader provided by my mother last christmas, which displayed the code "p0772. " this confirmed my prior research regarding potential issues with the ecoboost engine. I am relieved that this mechanical failure did not occur amidst the heavy traffic typically found on 210 murchison south , I-295, bragg blvd fayetteville/spring lake and other routes heavily trafficked due to the military base. The high speeds on these roads could have led to a dangerous situation, potentially causing a rear-end accident or other involving other drivers who may be speeding or inattentive. I am grateful that I did not experience a stall in the middle of traffic, which could have compromised my safety.

My Ford started making a loud noise whenever the accelerator wasn't being pressed, after taking it to the mechanic, he said it is the cracked flex plate. After some light research, it was aparent that this is an issue that Ford's cars have, and Ford has tried to make it better by offering free fixes. I contacted the local Ford dealer and since the car has 90,000 miles, it would have been covered. However, since it doesn't have a clean title, I was declined this service free of charge. I don't agree with this decision since I've been driving this car for over a year since it was purchased off iaa auction, and this issue was made clear only yesterday, but this issue is prevalent in cars like mine. The damage to my car specifically was to the back, and only affected the rear bumper and trunk. Therefore I don't think it is fair that I was declined the serve even though Ford has made it clear it is there manufacturing mistake and they are willing to fix it, just not with cars with my type of title. I was hoping to send in this incident so that this issue becomes a national recall, and more people can get their cars rightfully fixed and aware of this serious issue that can make the car completely unusable before it gets too late. I wasn't aware this was a common issue when purchasing this car, so a recall would protect more people since it will become mandatory information for owners to be aware of this issue. Thank you!.

During a road trip, received an error message indicating "shift sys fault" after the vehicle would not shift out of park. Upon inspecting the vehicle, it was noticed that the transmission linkage cable bushing was missing. The error message had appeared the day before, but the vehicle would still shift and the error message went away after a few seconds. I was unable to recover the original bushing as it was missing when the vehicle was inspected after the error message. Luckily the error did not happen while driving and instead was noticed while the car was in park. The vehicle has not been inspected by anyone other than myself, and I was able to buy a replacement bushing from a local dealership to replace the missing bushing.

In early October 2025, the vehicle was taken to an independent dealership service department for a routine oil change. Several weeks later, the vehicle appeared to be leaking fluid and began experiencing loud knocking/clacking noises, significant vibration, and drivability concerns, especially during acceleration. On October 10, 2025, while parked at a family member’s residence, the vehicle would not start. Due to safety concerns, the servicing dealership arranged for the vehicle to be towed for inspection. Technicians found a split transmission hose causing transmission fluid loss, which was repaired; however, the abnormal noises, vibration, and drivability issues persisted. Further inspection identified loud popping/clacking noises from the bell housing area. The technician physically inspected the flex plate and documented that the flex plate was cracked. The dealership advised that a cracked flex plate can worsen, cause severe vibration, damage related components, and lead to drivability issues or potential loss of propulsion. Because of the nature of the failure and symptoms, the vehicle was removed from regular use due to safety concerns. The vehicle was later taken to a manufacturer-authorized Ford dealership, which confirmed flex plate failure but stated the vehicle did not qualify for a customer satisfaction program due to engine variant. A goodwill/financial assistance request was submitted and denied. Technician diagnostic documentation from the manufacturer-authorized dealership was requested but not provided prior to filing this complaint. No crash or injury occurred; however, the failure created a risk of sudden inability to propel the vehicle while driving, including at highway speeds. The vehicle remains unrepaired and parked due to cost and safety concerns.

The contact owns a 2020 Ford Fusion. The contact stated that upon starting the vehicle, the contact noticed smoke coming from the engine compartment. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that coolant intrusion into the cylinder had caused the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 112, 000.

The check engine light came on. The car was regularly losing coolant but none was leaking out. I topped it off but the coolant level lowered again. My mechanic suspects it is a problem with the ecoboost engine where the coolant leaks into the cylinders. I know there is currently a class action lawsuit against for for Fusions from 2013-2019 addressing this problem.

My 2020 Ford Fusion has experienced three separate flexplate failures, as well as transmission issues following the most recent repair. Failure #1: occurred before I owned the vehicle (confirmed later in the vehicle’s history). The flexplate was replaced by a prior owner in 2022. Failure #2: [8/2023] – while I owned the vehicle, a loud rattling noise came from the engine area. My vehicle was towed to foothill Ford, where it was purchased, and they replaced the flexplate. No power loss occurred. Failure #3: [5/2025] – the same rattling sound returned. I drove it to green Ford, who confirmed the flexplate needed to be replaced, and they replaced it. No power loss occurred, but the noise was severe. After the third flexplate replacement, the transmission began slipping during acceleration. This issue did not exist before the repair, and green Ford had told me the transmission was fine before they replaced the flexplate. Safety concern: repeated flexplate failures and subsequent transmission slipping could cause loss of propulsion or difficulty maintaining speed if the problem occurs at highway speeds or in heavy traffic, creating a potential crash risk. I did lose power on the highway, but was able to pull safely off the shoulder and called a tow truck.

The contact owns a 2020 Ford Fusion. The contact stated that the vehicle was started, there was a large amount of white smoke coming from the exhaust pipe, with the engine sputtering. The vehicle as taken to an independent mechanic and was diagnosed with engine block failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 71,000.

The contact owns a 2020 Ford Fusion. The contact stated that upon starting the vehicle, her husband noticed white smoke coming out of the mufflers. The vehicle was taken to the dealer, where it was diagnosed that the engine short block had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 111,000.

My car is at 47,000 miles and I started to hear a loud noise . Turns out Ford says it’s the flywheel, transmission pump, and torque converter per Ford technician who completed my inspection . No warning lights came on nor was there any alerts the Ford app. My 2020 Ford Fusion with approximately 48,000 miles experienced a cracked flexplate. This caused severe engine vibration, knocking sounds, and ultimately loss of power while driving. A cracked flexplate can lead to sudden engine stalling or failure to accelerate, especially at highway speeds or during intersections. This puts the driver and passengers at serious risk of a crash due to unexpected loss of power or control. This issue happened without warning and is a known problem in vehicles with the 2. 0l ecoboost engine and 6f35 transmission. Ford is aware of the issue (customer satisfaction program 22n12), but my VIN was not included, even though the symptoms and components match the defect. I am reporting this because it jeopardized my safety and others on the road, and I believe more vehicles should be covered under the existing csp or a recall.

I purchased a used 2020 Ford Fusion from carmax n 2023 with about 56,800 miles. A week later was involved in a nor side impact accident on the back end driver side, insurance paid for a dinted door and there was no other issues with the vehicle according to sons Ford. In 2024 I was on the highway (going about 80 mph) when my engine light came on, no more than 3 minutes later all the lights in my car flickered and I lost power to my entire car almost causing me my life, roadside assistance and a mechanic who had thankfully pulled over explained that my alternator completely shredded my belt. I paid for both my alternator and belt to be replaced but most recently (2025) I continued to whirring and knocking noises for 3 days (no warning lights) , I took it to firestone who stated I needed a motor repair so I got it towed to the dealership. A Ford certified mechanic stated my flex plate was cracked and it begin breaking off and how I needed a new starter as well leaving the car inoperable. They confirmed this was very uncommon due to the car age and the miles on it (80,000 mi) I’ve also reviewed the complaints on NHTSA and it looks like a lot of 2020 Ford Fusions are having these issues but yet no recall.

The contact owns a 2020 Ford Fusion. The contact stated that while driving at various speeds or while the vehicle was idling, there was an abnormal clunking sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the flex plate had fractured. The vehicle was repaired; however, the failure recurred. The manufacturer was not contacted. The failure mileage was approximately 25,000.

As I was driving last week I suddenly lost engine power and broke down. Had it towed and Ford says there’s zero compression in 2 cylinders. It’s a 1. 5 ecoboost which I’ve read has issues. 96,448 miles.

The contact owns a 2020 Ford Fusion. The contact stated while driving 25 mph, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light was illuminated. The contact stated there was an abnormal sound coming from the engine. The vehicle as taken to the dealer; however, no cause for the failure was found. The cam shaft sensor was replaced; however, the failure persisted. The contact stated that on another occasion, while driving 8 mph, the engine seized. The message "see manual" was displayed. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The vehicle was taken to several dealers and independent mechanics. The contact was recently informed that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The failure mileage was approximately 152,000.

Component or system that failed: flex plate, engine electrical system, and alternator (possible related failures). The issue has been diagnosed by a licensed mechanic and is available for inspection upon request. Incident description: on April 15, 2025, while driving my 2020 Ford Fusion se 1. 5l turbo, the vehicle suddenly experienced a total power failure. The check engine light began flashing, and the battery light blinked rapidly. Within seconds, the engine shut down completely while I was mid-drive in traffic, leaving me stuck and unable to move for over 20 seconds. This was a terrifying and dangerous situation that nearly put my life at risk. I was eventually able to restart the vehicle, but it began shaking and rumbling violently — worse than ever before. This issue was never present before my car was involved in two separate collisions, where both other drivers were found 100% at fault. The vehicle was repaired at fix auto santee (a usaa-assigned body shop), but they failed to inspect internal components. A licensed mechanic at j&l auto care later confirmed a broken flex plate and advised it was unsafe to drive. This problem has not been addressed or fixed by the responsible insurers (usaa and aaa) or the body shop. It has progressively worsened and now created a life-threatening situation. Warning lamps or symptoms before failure: a rattling and vibrating noise began immediately after I picked up the car from the body shop in March 2025. No lights were initially present. The electrical and engine lights only appeared on April 15 when the engine shut down mid-drive. Inspected •independent service center (j&l auto care, diagnosed flex plate failure) •usaa and aaa were informed but refused to cover or further inspect the damage •fix auto santee heard the issue but refused to inspect, citing body-only service problem available for inspection: yes — vehicle is currently undrivable and available for full inspection.

The contact owns a 2020 Ford Fusion. The contact stated that after starting the vehicle there was an abnormally loud knocking sound coming from the engine compartment. The vehicle was taken to the local dealer who diagnosed that the flex plate was cracked and needed to be replaced along with the torque converter, the transmission fluid pump, and seals. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was no longer eligible for a customer satisfaction campaign related to the failure. The failure mileage was 122,000.

The contact owns a 2020 Ford Fusion. The contact stated while driving approximately 35 mph, the message "engine coolant over-temperature" was displayed, and the temperature gauge warning light illuminated. The contact pulled over to the side of the road and turned off the vehicle. The vehicle was restarted after 20 minutes. The vehicle was taken to the residence. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 132,000.

My 2020 Ford Fusion has had multiple transmission failures and has now had a third transmission installed. The newest issue with with the engine design that Ford is aware of but is not covered by extended warranty. The engine block is cracked due overheating caused by coolant intrustion and flexplate problems. Each time these incidents were identified and examined by ricart Ford in columbus, OH. The car was also purchased by the same dealer in January of 2024. The check engine light along with the temperature light were triggured by the engine issue on [xxx] I immediately contacted protective(my warranty company) and requested that the car be transported to ricart. I also contacted the service deparment at ricart and explained the issue. There was plenty of coolant in the resevoir but the coolant leaked into the cylinders and caused the car to overheat. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6.

The contact owns a 2020 Ford Fusion. The contact stated that after starting the vehicle, while the vehicle was idling, there was an abnormal knocking sound coming from the engine. There was no warning light illuminated. The vehicle was taken to two independent mechanics and unknown repairs were performed on the vehicle; however, the failure persisted. The contact took the vehicle to a dealer where a diagnostic test was performed. The diagnostic test determined that the flex plate was cracked and needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 117,000.

Began to hear loud rattling noise under hood. Brought to Ford dealer who determined the cause is a failed flex plate. Car is operable but was warned this could result in catastrophic failure of the transmission. Vehicle has approximately 62,000 miles, just 2,000 miles out of warranty. Ford customer satisfaction program 22n12 address the issue with an extended warranty for certain model variants (vehicles equipped with a 2. 0l ecoboost engine and 6f35 transmission). My vehicle has suffered the same failure but has a 1. 5l engine so has been excluded.

Hard shifting when accelerating/decerating, jerking of the car due to transmission issues (80k miles), abs/braking issues due to engine components not being in sync, etc.

The alternator was producing too many volts, which would short circuit the battery and electrical components in the car. This would cause the car to lose power and not be able to accelerate. My car would randomly lose power on the highway, with no warning, resulting in my car suddenly slowing down. This was dangerous for the cars around me who are going 60+ and then my car quickly drops to 40 or less mph. In addition, to solve the issue I would have to pull off onto a shoulder to shut the car off and back on. This issue started around 3-4 yrs ago and has gotten worse as time passed. The problem was identified and resolved by firestone when they ran a diagnostic. No check engine light was on in the car to alert me of any issues. I replaced both parts on the car.

The contact owns a 2020 Ford Fusion. The contact stated the vehicle was started and the check engine warning light illuminated. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that there was coolant intrusion into cylinder #2, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 68,000.

The contact owns a 2020 Ford Fusion. The contact stated that while operating the vehicle, there was a ticking and knocking sound coming from the engine compartment. The vehicle was taken to the local dealer. The cause of the issue was not yet determined. The manufacturer was not contacted. The failure mileage was 79,000.

There was a recall on 2020 Ford Fusions in 2022 on flex plate. My car miles at 90,000 and I started to hear the ticking noise. I did my research and I seen that it has the same noise that my car is making now. I called the dealership and the dealership said that I had no active recalls on my car and that the recall was specific to certain cars. Even though my car wasn’t apart of the specific VIN. I had a mechanic check it out and it was the flex plate. I’m still having issues with my flex plate but they want me to come out of pocket , I never had a engine light or anything come on I just started hearing this loud noise and it progressively has gotten worse.

The contact owns a 2020 Ford Fusion. The contact stated while driving 30 mph, the vehicle hesitated and stalled while depressing the accelerator pedal. The check engine warning light was illuminated. The dealer was contacted and notified of the failure. The vehicle was diagnosed with an internal engine failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 65,000.

The contact owns a 2020 Ford Fusion. The contact stated while attempting to start the vehicle, there was smoke and an abnormal odor coming from the rear of the vehicle. The check engine warning light was illuminated. The vehicle was driven to the dealer. The dealer determined that the failure was caused by a purge control valve failure. The vehicle was not repaired. The manufacturer was notified on the failure. The approximate failure mileage was 40,000.

The component that has failed is the flexplate, transmission fluid pump, and torque converter. It was evaluated by Ford and confirmed that it is the same issue as a previous csp that Ford issued in 2022/23, but I was never notified of the issue. No lights or warnings prior to the issue. It became noticeable on or around 9/20/24.

Flex plate is cracked , confirmed by bore scope dealership is quoting 14 business days to diagnose. It is known issue with this make, model, and year and csp was issued for dealerships to fix but only select VIN numbers. This car is at 91000 miles and meets all criteria for the csp 22n12. The car makes an ungodly rattling sound and if it fails could be very dangerous.

The contact owns a 2020 Ford Fusion. The contact stated that while driving at various speeds there was a humming sound coming from the front end of the vehicle. The contact stated that intermittently the vehicle hesitated to start. The tire pressure warning light illuminated; however, the tires were new, and the air pressure was correct. The vehicle was taken to the dealer who was unable to diagnose the failure. Approximately three days later, the vehicle began making a clicking and vibrating sound while driving at various speeds. The vehicle was shaking while driving at various speeds. While attempting to pull out of the garage the vehicle began making a clicking sound as if the engine was failing and the vehicle lost motive power. The check engine warning light was illuminated. The contact had the vehicle jumpstarted. The contact stated that the failure occurred once the temperature outside was colder. The vehicle was taken to the dealer who diagnosed that the hybrid system failed, and the contact inquired about trading the vehicle. The dealer inspected the vehicle a second time and determined that there was no failure found. The vehicle had not been repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 51,000.

The contact's husband owns a 2020 Ford Fusion. The contact stated while driving at various speeds, there was an abnormal rumbling sound coming from the engine. There was no warning light illuminated. The vehicle was taken to a dealer where a diagnostic test was performed. The mechanic discovered a failure with the flex plate. The contact was initially informed that the vehicle was covered under warranty; however, the contact was later informed that the engine repair was not covered under warranty. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline to report the failure. The vehicle remained with the dealer unrepaired. The failure mileage was approximately 70,000.

The contact owns a 2020 Ford Fusion. The contact stated that while driving at various speeds, there was a rattling sound coming from the engine compartment. The contact stated that the sound was also noticed while idling or with the air condition activated. The check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed and determined that the flex plate needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 84,994.

The engine is “eating” the coolant causing the vehicle to overheat and break down.