general problems of the 2013 Ford Fusion Hybrid

The contact owns a 2013 Ford fusion energi. While the vehicle was stopped in a parking lot, the stop safely now warning indicator illuminated and the vehicle stalled. The contact was unable to restart the vehicle. The vehicle was towed to latrobe Ford (located at 1595 mission rd, latrobe, PA 15650, (724) 537-7723) where it was diagnosed that the trans inductor module needed to be replaced due to a short circuit in the transmission. The vehicle was scheduled to be repaired. The manufacturer was notified of the failure. The approximate failure mileage was 124,000.

When having the car serviced, I was asked if I was aware of the smell of gas and the visual leak. I was not, as my nose was damaged and I have no sense of smell. Online, Ford recall notice 13s04 describes my problem. I called Ford customer care only to be advised my vehicle is not subject to the recall. I have been directed to go to a Ford dealer to as about an examination of the car.

My vehicle - from a stopped position - accelerated on its own to 40 mph (rather quickly). However, the gas pedal was not engaging (ie. Depressing). This occurred at lunchtime on 17-Jun-2016. All trouble lights on the dash lit-up. The behavior continued until I shut the vehicle off at the dealer (elder Ford in troy, mi). I was unable to engage the throttle at all; it was essentially ¿dead¿, even though my vehicle was accelerating to 40 mph and maintaining that speed. Braking response was diluted because the car was self-propelling (imagine trying to brake while also applying gas). I took it to the dealer immediately and showed them the videos that I took. I also sent the videos to them. I have been told today that they will be giving the vehicle back without any repairs because they could not replicate the problem. I have the videos in my possession, should NHTSA like to see them. I have had several issues over the last 1. 5 years that I have owned the vehicle. I can send repair records.

When ever I stop for gas the car has trouble starting. It also stopped running at a red light. After a few minutes it turned over. Car makes a strange noise when doing 40 mph or more. I don't feel anything different. But it makes a loud noise every couple seconds.

While driving on the freeway Feb 2 2016, the Ford Fusion Hybrid 2013 model, suddenly lost its ability to deliver power and propulsion. Loss of power to the vehicle resulted in loss of light to the console and to the car's propulsion system slowing it from freeway speeds of 65 mph to what seems like 5 mph or less, in the the evening rush hour traffic. All attempts at applying the gas pedal had failed to accelerate the vehicle, as there was no response from the power propulsion system. I was able to cruise on momentum to a soft shoulder. The car was towed off the bridge and later towed to a Ford dealership. No cause was found by the Ford technicians and Ford regional customer relations said my cause could not be helped if they could not reproduce the problem, thus I am stuck with a potential catastrophic failure that can happen at anytime during freeway commute. This is a potential danger to the public safety and Ford is unwilling to mitigate or address such a serious life threatening problem.

While braking using light to medium pressure (and, thus, while the car is using regenerative braking), if I hit a pothole or bump just right, the car will surge forward as if the accelerator was pushed. (and, of course it wasn't. ) the problem is relatively intermittent, but that doesn't mean it is nonexistent. Quite the opposite; it can be recreated as long as the conditions are correct (as described above). Even when you recreate the exact conditions, it is still intermittent (but, again, that doesn't mean nonexistent). Ford has looked at the problem repeatedly and deemed it "unable to recreate. " this is a falsehood; the problem was recreated once with a dealer driving the car. Also, Ford gave me a data recorder unit and, using that, I was able to recreate the problem while the recorder ran. When they retrieved the data, Ford claimed the car "performed as expected. " Ford refused to explain whether that meant the car did not surge or whether it appeared to surge, but the surge appeared to be called for. Ford refused to release the raw "flight recorder" data to me. Ford refuses to further address this problem. Out-of-control surging is a dangerous and serious problem and this problem remains unresolved. I have document every step of the way as I have attempted to resolve this. I attach below a letter I wrote a year ago that both details what I had been through and the problem itself. I would be happy to provide much more. The date I put below is only an approximation. I'm not sure exactly when it started, but it has been going on for years.

While driving down the highway at 45 mph the cars beside us began honking and flashing lights at us. We began to slow for a traffic light and smoke began to pour our from underneath the car. The engine warning light came on and we pulled left into the turn lane to stop. We then turned on the flashers and turned off the car and exited to the median. We called 911 and luckily, there was an accident going the other direction with fire and police arriving at that accident. Upon seeing our situation, the orange city, FL fire marshall came across the street to help us and sent the fire truck to us. They popped the hood and trunk and tried to put out the fire. After a few minutes of trying to put out the fire, they pulled the hybrid battery line. The incident # is [xxx]. Our car was towed off and totaled by usaa. They have the car. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

While driving in moderate afternoon traffic, without warning the accelerator pedal became unresponsive. A warning chime sounded and a "stop safely now" message appeared on the right side of the instrument cluster; the vehicle effectively stalled. After pulling onto the shoulder, the vehicle was completely turned off and restarted. The trip continued without incident. Since then the vehicle has randomly stalled, without warning six additional times in various locations at various speeds. The vehicle did not restart after the last stall and had to be towed in for service. It has been in for repairs related to this issue on three occasions over the course of 4 months for a total of 29 days. On one occasion, while in for service, the dealer informed the owner that the vehicle also stalled while being road tested and had to be towed back. The dealer has updated various software modules and replaced a gateway module, high voltage cable and battery controller. The vehicle is currently less than 11 months old with 6850 miles. This has been a serious and persistent safety issue. Ford has declined a requested vehicle exchange. As a result, this potentially unsafe car is currently back on the road with an owner that no longer has any confidence in it and friends and family that recoil at the thought of being driven in it.