Latches/locks/linkage Problems of Ford Fusion Hybrid

The contact owns a 2016 Ford Fusion Hybrid. The contact stated that after the vehicle was parked, the contact’s husband exited and closed the front passenger's side door; however, the front passenger's side door latch fractured and failed to properly close the door. The contact stated that there was no impact to the front passenger's side door that could have caused the door latch to fracture. The contact had to firmly push the front passenger's side door to keep the door closed. The vehicle was taken to an independent mechanic, who determined that the front passenger's side door latch needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA campaign number: 23v775000 (latches/locks/linkages); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 143,000.

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The contact owns a 2013 Ford Fusion Hybrid. The contact stated that while sitting in the passenger seat as their husband was driving through a fast food drive-through and attempting to make a left turn the power steering suddenly failed. The dashboard was illuminated with several different lights, meanings unknown, however, there were no warning lights before the failure occurred. The driver had used an excessive amount of force to pull to the side where he turned the vehicle off and then restarted it to regain proper function. The failure persisted. The vehicle was taken to an independent mechanic where it was diagnosed that the electrical power assist system failed. The independent mechanic informed them that the failure was related to NHTSA campaign number: 15v250000 (steering) and referred them to Ford. The dealer was contacted and informed that the VIN was not included in the NHTSA campaign number: 15v250000 (steering) but was included in NHTSA campaign numbers: 22v413000 (power train) and 20v331000 (locks, latches ) . The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed the VIN was not included in NHTSA campaign number: 15v250000 (steering) then referred them to NHTSA. The approximate failure mileage was unknown.

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The contact owns a 2014 Ford Fusion Hybrid. The contact received notification of NHTSA campaign number: 15v246000(latches/locks/linkages). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (sellers-sexton Ford Lincoln Mazda located on 341 vfw memorial dr, st robert, mo 65584) who stated that the recall remedy parts were on backorder. The manufacturer was notified. The VIN was unknown. The contact had not experienced a failure. Parts distribution disconnect.

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Ford fusion. Consumer writes in regards to failure to remedy recall 16v-875/17v-210 defect within a reasonable time frame. Consumer has another vehicle correspondence in artemis. Updated 07/06/2017.