Front Seat Belt Retractor problems of the 2016 Ford Mustang

The contact owns 2016 Ford Mustang. The contact stated while driving at various speeds, the brake pedal was depressed but the vehicle failed to stop. The contact stated that the emergency brake was engaged however, the vehicle crashed into the curb. The brake warning light was illuminated. The contact then stated that the driver’s side seat belt failed to operate and seized. As result, the contact sustained injury to her neck and finger. No medical attention was needed. The air bags failed to deploy. No police report was filed. The vehicle was towed to the dealer where it was diagnosed that the master cylinder needed to be replaced. The vehicle cylinder was replaced but failed. The vehicle was towed to the dealer where it was diagnosed that the master cylinder needed to be replaced but diagnosed that nothing was wrong with the seatbelt. The manufacturer was notified of the failure however, the contact stated that they hung up the phone. The failure mileage was approximately 78,000.