Sensing System Camera problems of the 2016 Ford Mustang

I received this recall for my backup camera a couple years back and I tried to get it fixed because mine had stopped working so I went when I was off from work to avoid being carless. The Ford dealership in yuma az didn't get the part in time after having my vehicle for a week. I was unable to complete the recall and when I called a couple months later to try to reschedule they told me the recall number had been closed. Therefore my vehicle could no longer be fixed. My rear backup hasn't worked since. Is there anyway to get this situated? I tried going within a reasonable timeframe from getting that letter but they later cancelled the recall somehow.

See attached document for complaint.

When putting my vehicle in reverse, the backup camera cuts out and completely doesn’t work, or the image is staticky and unclear. This problem is currently covered under a recall on the backup camera, but after taking my vehicle to a dealer, I was notified that the recall only impacts vehicle’s manufactured during a few months of the year. Because my car was manufactured later in the year, it is not included in the recall, even though I am having the exact issue.

Under NHTSA recall 22v082. Ford refused to change the rear view camera despite it was under recall: the recall states to replace wiring harness and or camera replacement if necessary free of charge. My rear view camera is still distorted after they change the wiring harness and they told me to pay for the camera since its not covered under the recall. The letter that I got has the same recall number above but it didn't mention replacing the camera even though it has the same issue on the recall distort image when backing up. Nhtsa and consumer reports/ Ford websites they all mention to replace both if necessary. I attached a sample copy of the recall from Ford stating that. Even Ford specialist read that to me on the call when I asked her what did the recall number say about the fix. But the recall department says it s not covered. This is the detail for the recall below. Vehicles recalled: 2015-2017 Ford Mustang the problem: the wiring harness for the backup camera may be damaged or have an improperly soldered connection that can prevent an image from being displayed. The fix: dealerships will replace the backup camera and/or repair the decklid wiring harness at no charge. How to contact the manufacturer: Ford will contact owners by mail starting on March 7, 2022. Owners may also call Ford at 866-436-7332. Nhtsa campaign number: 22v082000. Ford’s number for this recall is 22s06.

The contact owns a 2016 Ford Mustang. The contact received notification of NHTSA campaign number: 22v082000 (back over prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Mustang. The contact stated that the dealer previously performed the recall repair under NHTSA campaign number: 22v082000 (back over prevention) however, the failure recurred. The contact stated that while reversing the vehicle, the rearview camera was inoperable. The dealer was made aware of the failure and informed the contact that he needed to pay out of pocket for the diagnostic test. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 28,398.

The contact owns a 2016 Ford Mustang. The contact stated that the dealer previously performed the recall repair under NHTSA campaign number: 22v082000 (back over prevention) however, the failure recurred with the rearview camera displaying a blank image. The dealer informed the contact that he needed to pay out of pocket for the diagnostic test to determine the cause of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 93,000.

The contact owns a 2016 Ford Mustang. The contact received notification of NHTSA campaign number: 22v082000 (back over prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the rearview camera intermittently displayed a distorted image. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

I’ve been trying for a year to get my camera repaired on my car and they always say the parts aren’t in . I’m started to get mad . Autonation Ford mobile alabama.

The contact owns a 2016 Ford Mustang. The contact stated that the rearview camera became inoperable. The check engine warning light was illuminated. The contact received notification of NHTSA campaign number: 22v082000 (back over prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool confirms parts not available. The approximate failure mileage was 72,000.

The contact owns a 2016 Ford Mustang. The contact received notification of NHTSA campaign number: 22v082000 (back over prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the rear-view camera displayed a blank image. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was approximately 18,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Mustang. The contact stated that the rearview camera would function properly on the initial first use however, other attempts to use the rearview camera throughout the day would be unsuccessful. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the camera needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 100.