Automatic Transmission problems of the 2016 Ford Transit Connect

The contact owns a 2016 Ford Transit Connect. The contact stated while driving at 65 mph, the bushing shifter cable failed to respond, which led the vehicle go to 1 gear without warning. The contact kept driving and when coming to a stop light, the bushing shifter failed to respond for the second time. After that, when intended to accelerate on a green light, the vehicle failed to respond and shifted to neutral gear and almost hit another vehicle. However, the contact was able to press the brakes. The contact pulled the vehicle over a gas station and connected and disconnected the shifter cable which led him to be pulled out by the electrical force to the door of the gas station. The vehicle was towed to a local dealer and the bushing shifter was replaced; however, the transmission repair was not covered under the recall. The manufacturer was notified of the failure; however, no assistance was provided. The contact stated he was not aware of the recall. The failure mileage was approximately 80,000.