Automatic Emergency Braking problems of the 2025 GMC Acadia

Brake module malfunction codes: “service esc” “break assist failure. Press hard to break. Speed limited”.

Automatic brake engaged unnecessarily/ unexpectedly while driving forward at a low speed. There was no reason for the brake to engage. There were no objects or people infont of us. This has happened twice in less than a month. Both times we were in a forward motion. It could have been a serious situation if the car behind us had been any closer when we suddenly breaked for no reason.

We had complete brake system failure while driving the car on the highway. The brakes went all the way to the floor when applied and we came inches going into fast moving oncoming traffic before the vehicle stopped. I had to push the break with both feet with all the strength I had to get the brakes to respond at all. The brake assist failure warning light came on and another warning light came on that said service esc. I have this on video. This was the first time the warning lights have ever come on. It’s a brand new 2025 car with only 800 miles on it. We were advised by the dealership who sold us the car to get onstar to tow the vehicle to our local GMC dealership where we bought the car. When the car was hooked up to the diagnoses machine it said brake system failure. I have not received any invoices or paperwork to send you at this point. All I can upload is a video of the warning lights that were appearing on the dashboard after the incident.

At startup today vehicle displayed “brake assist failure. Press hard to brake. Speed limited. ” it also displayed “service. ” it also displayed “esc,” and the word “service. An internet search indicated this may be a common problem of this vehicle, caused either by a software error in the electronic brake control module, or due to a defective brake master cylinder. There is a gm service notice for these defects, n242471431. Regardless of the cause, the brake is extremely mushy, and requires a high degree of force to stop the vehicle. Gm says there is no recall due to this defect. This is a brand new vehicle and therefore it must be a defect in the vehicle. Given that braking is a fundamental safety issue, it’s hard to believe there is no recall already issued.

Dash lit up with abs, traction control, and esc warnings. Technician stated the entire brake system needed to be rebuilt. There is currently no eta on when the parts to be able to accomplish this will be available.

Car driven off the lot 06/14/2025 on Sunday 07/06/25 (21 days from purchase) while driving home from a 30 minutes away from home trip with 3 young children with me, the car gave multiple alerts and service warnings. "service brake assist" and "service ecs" lights / symbols related to the following were also displayed: traction control system (tcs)/ electronic control stability light, anti-lock brakey system (abs); brake system warning light, forward collision alert and break light I stopped the car immediately and pulled to the side of the road. After restarting vehicle, lights were still displayed and service alerts still on. Power steering was very diminished and the breaks were struggle to break. Acceleration was also impacted and every time I breaked it appeared as though the car was trying to accelerate. I was able to drive the car home slowly following back roads. On Monday 07/07/25 I called the dealership and arranged a tow to their facility. On Tuesday 07/08/25 after multiple "unavailable to take your calls" I was finally able to connect with a service technician who indicated the break master cylinder needed to be replaced. I was not given an eta on the completion of this repair. I have owned the car for 21 days. It has 1073 miles on it!!! I have 3 young children! the original route home was via a very heavy interstate! what if the brakes failed me while driving an interstate! I praise god I was able to get home safely with my children.

I purchased the car on April 19, 2025. Drove the car about 8000 miles and then all of a sudden the dash lights all lit up for the brakes, abs, traction control. I pulled the car over and turned it off. When I restarted my car, the lights continued to stay on and it told me to service immediately. I called my dealer and they could not get me in within 2 weeks so I took it to another local GMC dealer who could get it in to look at it that week. I took it in on July 9th, and then received a called a couple days later telling me that it had a bad brake control module that they needed to order. A week later was told the part was on backorder. Two weeks later was told the part came in but it was still missing the brake master cylinder and reservoir. At that time, I was told the eta was unknown and I have been calling back every week. On August 23rd I filed a complaint with GMC and have struggled to get anywhere with them. They tell me the dealer has the parts and the dealer tells me that they do not. I still have no eta and it has been officially 2 months without a car. I am told that it is not safe to drive.

Abs, ebcm, traction control and brake lights on.