general problems of the 2021 GMC Sierra 2500

The contact owns a 2021 GMC Sierra 2500. The contact received manufacturer's recall number: n232426400, for water intrusion into the electronic gate-release switch. The vehicle was repaired. The contact stated that six months after the vehicle was repaired, the tailgate failed to operate as intended. While at the residence, the taillights and headlights were flashing. The contact also became aware that the tailgate had unlatched independently while the vehicle was parked. The message "integrated tailgate open or integrated tailgate not latched" was displayed. The contact stated that there was an abnormal clicking sound coming from the actuator when the tailgate opened independently. The vehicle was taken to the dealer, where it was diagnosed that there was water in the switch. The dealer informed the contact that the repairs were already made and, due to the water intrusion into the switch, the dealer refused to redo the repair under the previous recall. The vehicle was repaired. The manufacturer was notified of the failure, and denied assistance since the recall repair was already performed. The failure mileage was approximately 53,000.

The contact owns a 2021 GMC Sierra 2500. The contact stated that the VIN was included in NHTSA campaign number: 24v060000 (latches/locks/linkages) and the main exterior touchpad switch assembly was replaced. The contact stated that after the recall repair the second exterior touchpad switch assembly suddenly short circuited and caused the trunk to open unintendedly. The vehicle was returned to the dealer who stated that that only one exterior touchpad switch assembly was replaced, despite the remedy stating that the exterior touchpad switch assemblies would be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA hotline to report the failure. The failure mileage was 55,700.

The contact owns a 2021 GMC Sierra 2500. The contact stated that no visible tailgate was attached and was the best of his knowledge the vehicle was not serviced under NHTSA campaign number: 24v060000 (latches, locks, linkages) however the recall remedy was marked as completed per the VIN. The vehicle was taken to a local dealer where they advised the contact that the recall repairs were completed. The vehicle was taken to another local dealer (littleton chevy 851 meadow st littleton, nh 03561) for a second opinion where they notified the contact was the recall repairs were not performed. In addition, the contact stated that the tailgate was replaced with an after-market part due to back issues. No failures were experienced with the original part. The manufacturer was made aware of the issue.  the contact had not experienced a failure.