Windshield Wiper/washer Motor problems of the 1997 GMC Suburban

There is already an Apr 28, 2003 recall but your customer service rep told me I should file this anyway since the manufacturer (GMC) will not honor the recall (below). The vehicle is currently at the quebedeaux GMC service department in tucson, arizona. GMC refuses to fix the problem (the wipers will not work and my wife was almost in a bad accident as a result). At first, they said my vehicle was not included in the recall. Now they are telling me that the work was already done since the 2003 recall. It was not. I can only assume that they could not notify me of the recall because I am active duty military and move residences every 2 years. They probably just checked it off as done or there was a typo. Either way, the problem exists and it is an extreme safety hazard. Make : GMC model : Suburban year : 1997 manufacturer : general motors corp. Nhtsa campaign id number : 03v159000 recall date : Apr 28, 2003 component: visibility:windshield wiper/washer potential number of units affected : 1755876 summary: on certain minivans, pickup trucks, and sport utility vehicles with certain model-engine combinations, the windshield wiper motor may fail due to cracked solder joints on the controller circuit board. The windshield wipers could work intermittently or not at all. Consequence: if this were to occur during bad weather, driver visibility would be reduced, which could result in a crash. Remedy: dealers will replace the wiper motor circuit board and cover. Owner notification began on June 19, 2003. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact Chevrolet at 1-800-222-1020, GMC at 1-800-462-8782, or Oldsmobile at 1-800-442-6537.

The windshield wipers quit working without warning while engaged. The VIN number isn't included in the windshield wiper motor recall 03v159000 due to VIN.

While traveling during inclement weather windshield wipers will come on and off intermittently.

While traveling in inclement weather windshield wipers come on and off intermittently.