Hatchback/liftgate Lock problems of the 2007 GMC Yukon

The contact owns a 2007 GMC Yukon xl. The contact stated that the tailgate failed to open as needed. The contact researched and became aware that the issue was a known failure. The contact was informed that an undisclosed repair needed to be performed to release the tailgate. The contact stated that the area was extremely difficult to access to release the tailgate. The contact had scheduled an appointment with a certified mechanic to diagnose and repair the vehicle. The manufacturer was not made aware of the issue. The failure mileage was approximately 182,000.