GMC Yukon owners have reported 4 chest clip, buckle, harness related problems since 1996. Table 1 shows the 1 most common chest clip, buckle, harness problems. The number one most common problem is related to the vehicle's chest clip, buckle, harness (4 problems). For details of each of the problem category, use the links in the table.
| Problem Category | Number of Problems |
|---|---|
| Chest Clip, Buckle, Harness problems |
Chest clip does not remain clipped. It releases without pressing the release buttons.
Nuna is not responding to customers questions or concerns adequately. They continue to just send you to their recall page. Complaints are as follows: - they also aren't honoring their warranty and replacing or repairing carseats still under warranty. - this recall is also causing damage to other components of the carseat (such as the strap - fraying, other use issues) that nuna is not addressing. - it took nuna over 4 months to send out the repair kit. After I contacted them, not vice versa. - the recall replacement seat cushions are extremely difficult to get on the seats, not color matched (the main reason this matters is because customers paid higher prices for various colors and they aren't being made whole financially). This is clearly not a universal fit for all year models. Even adult men are struggling to get these cushions on the chair by pulling them incredibly hard to fit. -their carseats associated with the recall are failing at random, not in predictable replicable ways. I've had several instances where a child was strapped in and tightened only to find the straps completely loosened as the destination. The variables of child weight in the seat and movement are not being factored into the safety tests associated with this recall. You are testing an empty seat completely cinched down - not realistic to everyday conditions when in use. -once you repair the carseat it's difficult to get everything lined up perfect to know the button is functioning exactly as designed. I now pull aggressively on the seat straps multiple times every time before I take off to make sure all is well. That doesn't feel like a safety win. -customers are left with fixing the issue themselves (lots of time spent!). Nuna takes no accountability. Nuna's responses have been horrible. Customer service gets an f. As a repeat customer I am extremely disappointed. I have explored all avenues with nuna and as a result am filing a NHTSA complaint.
The chest clip button is not difficult to open. The chest clip is a button on this carseat instead of a buckle. My child, who will be 2 years old this month, has been able to unbuckle the chest clip for months now. I am concerned if an accident occurs and the chest clip is unbuckled, he will get seriously injured.
On, 9/27/23, I took my son to daycare around 9 am and went to norfolk, ne for the day. I ran errands and had an appointment which my car sat in the sun for 1. 5 hours at one time. Between stores we turned the air on as I had my oldest child with me. We came home to west point, ne and picked up my other children about 4 pm. All car seat buckles were in normal working condition. I parked my car back in our attached garage on the east side of our house. Around 7:30 am on 9/28/23, I attempted to buckle my son again and noticed the male end of the chest clip was severely bent as if it had melted. My car has tinted windows in the second row where the car seat is located. The car sat in the sun, but not directly on the carseat, for the 1. 5 hours while we were at the appointment. The car seat may have had direct sunlight while we were eating lunch which was no longer than 30 minutes. The car was again in the sun for another 2 hours but the carseat was not in direct sunlight during that time. Luckily, I had a spare carseat and was able to discontinue use of the car seat with the melted chest clip. I would not have been able to buckle the chest clip in the condition it was in on 9/28/23 ensuring the shoulder straps would be in the correct position on my child. The car seat has not been inspected by anyone other than myself.