Front Seat Power Adjust problems of the 2011 Honda Accord

The contact owns a 2011 Honda Accord crosstour. The contact stated that the electrical seat adjuster on the driver seat failed to operate without warning. Due to the failure, the contact was unable to adjust the driver seat to the appropriate setting to ensure safe driving. Upon investigation, the contact discover that teeth on plastic gear attached to the motor had worn off which render the button to adjust the seat unless. The contact also discovered TSB (19-034) which he linked to his failure. The contact spoke with a mechanic at a local dealer who offered no assistance and referred him to the manufacturer. The manufacturer was notified of the failure and promised the contact a call back, the contact had yet to hear from the manufacturer. The vehicle had yet to be repaired. The failure mileage was approximately 120,000.

The driver seat is very uncomfortable. It causes numbness on the legs and the buttock, and lower back pain even with a short trip of about half an hour. Cannot find a comfortable adjustment with the 10 way power seat. I find myself keep shifting sitting position in an attempt to find a more comfortable position. This is very distracting on the driving.