Appliance Air Conditioner problems of the 2020 Honda Civic

The contact owns a 2020 Honda Civic. The contact stated while driving 40mph, the contact noticed the air conditioner was blowing out hot air, and she also noticed passenger side air conditioner had steam coming out of it. No warning lights illuminated. An independent mechanic was contacted. The vehicle was taken to an independent mechanic they add freon to the air conditioner and they informed her there was no leak. After the repair the vehicle was working as intended for a month, then the failure persisted a second time. The vehicle was then to the dealer where it diagnosed that the air conditioner condenser failed and needed to be replaced. The vehicle was repaired twice and currently in process on a third repair. The contact related the failure to technical service bulletin 19-091(warranty extension: 2016-21 Civic a/c condenser); however, the VIN was not included in the bulletin. The manufacturer was notified of the failure, and they informed her they will take note of the failure. The failure mileage was approximately 58,000.

I am writing to file a complaint regarding the air conditioning system failure in my 2020 Honda Civic sport. The air conditioner in my vehicle began blowing hot air instead of cold air starting in January 2024. I took the vehicle to a mechanic for inspection, I was informed that the evaporator has failed and needs to be replaced. While researching this issue, I discovered that many other Honda Civic owners have reported similar air conditioning problems involving the evaporator and ac system. I also became aware of a 2021 letter involving american Honda motor CO. And Honda dealership personnel regarding evaporator leaks in vehicles with VIN numbers beginning with 2hg or 19x. The letter stated that Honda was researching these vehicles in an effort to better understand the issue. Given the number of similar complaints and Honda’s apparent awareness and investigation into evaporator leaks, this appears to be a potentially widespread defect affecting these vehicles, even when properly maintained. The failure of the air conditioning system has caused significant inconvenience, medical issues and financial burden. I have severe hyperthyroidism, and reside in CA. Due to extremely hot weather & no a/c, the heat affected my heart rate and health severely. My Honda is utilized daily for employment & commitments. Without proper air conditioning in almost 3 years now, while driving my car, I was admitted into the hospital last summer 2026 for 5 days due to the extreme heat affecting my heart and almost causing me to go into a coma aka [thyroid storm]. I believe this issue should be investigated further, as it may indicate a defect in the vehicle’s air conditioning system. I respectfully request that the NHTSA review this matter and investigate whether the evaporator failure in the 2020 Honda Civic sport is a recurring manufacturing defect that may warrant further action or assistance for affected vehicle owners. Thank you for your time and attention to this matter.