Front Seat Belt Retractor problems of the 2007 Honda CR-V

The contact owns a 2007 Honda Cr-v. The contact stated while driving 5 mph and entering a parking lot, the vehicle inadvertently stopped without depressing the brake pedal. The contact stated that the srs and seat belts warning lights were illuminated. Additionally, the contact heard a sound like breaking glass and the seat belts tightened and trapped the contact and his wife. The contact stated that once he turned the vehicle off the seat belts released; however, the passenger’s side seat belt failed to retract. The contact had taken the vehicle to a local dealer where the vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 75,956.