Sun Roof problems of the 2013 Honda CR-V

The contact owns a 2013 Honda Cr-v. While driving approximately 65 mph, the sun roof shattered without warning. The contact stated that the sun roof's glass exploded into the shade of the sun roof. The vehicle was taken to dch gardina Honda in gardina, California (15541 western avenue, 90249). The dealer stated that a rock may have been the source of the failure and they were not responsible for the repair. The vehicle was repaired by an independent mechanic. The manufacturer was not made aware of the failure. The failure mileage was 7,967.

I was driving home on a major road (not a small back road) when I heard a sound like a gunshot. I immediately pulled over and found that there was a large hole in my sunroof, with spiderweb cracking coming out from the hole. The glass was flexed upwards and created a dome-like effect. I continued to drive the 2 hours home and immediately went to a local Honda dealership. The service man took pictures and proceeded to tell me that if something had fallen onto the sunroof, the glass would've crashed into the car, not flexed up and out like mine did. A few days later, the service man called and said after sending Honda the pictures, they decided I must've damaged the sunroof somehow, causing it to crack, meaning Honda would not take responsibility for it. I then proceeded to call the dealership where I bought the brand new car 6 months ago. In talking to the sales manager, he told me that if I was driving down the highway, it would be near impossible for something to fall on my sunroof to cause a damage. It would've hit my windshield, or just flown over my car. He said there was nothing he could do and I could call Honda directly. I did. My case representative proceeded to "look into it", which entailed a mumbling man telling me he may or may not get back to my claim by January 21st. When I heard back from them, he had called the first dealership and then reported that they felt like there was damage to the sunroof, meaning Honda still wouldn't take responsibility. Honda has jerked me around from person to person, while having me drive around in my new car with a gaping hole in the sunroof that is shattering glass every time I drive it. Their service men have told me one thing, and the corporation as a whole is saying something else. After a quick web-search, there have been many other instances of this happening on Hondas, and they are refusing to take responsibility.