Hatchback/liftgate Hinge problems of the 2018 Honda CR-V

The contact owns a 2018 Honda Cr-v. The contact stated that while her husband was operating the tailgate, he became aware that the driver's side gas strut had exploded and was visible on the outside of the vehicle but was still attached to the vehicle. There were only minor scrapes to the paint job on the tailgate. The contact had taken the vehicle to a local dealer, where it was diagnosed, and determined that the driver's side tailgate gas strut needed to be replaced. The vehicle was repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 65,000.