Defogger problems of the 2019 Honda CR-V

Tl the contact owns a 2019 Honda Cr-v. While driving approximately 50 mph in the rain, sleet, and snow, the contact attempted to use the defroster, however, the system failed to clear the windshield. The contact had to turn the heat up all the way inside the vehicle in order for the defroster to work properly. The contact called mawah Honda (located at 345 rt 17 n, mahwah, NJ 07430, 201-529-5700) to be diagnosed, but the failure could not be duplicated because the weather conditions had changed. The dealer stated that the defroster seemed to work correctly. The manufacturer was not made aware of the failure. The vehicle was not repaired. The VIN was unknown. The approximate failure mileage was 10,000.