Automatic Transmission Control Module problems of the 2017 Honda HR-V

Dear american Honda motor CO. , inc. ,I am writing to formally document my experience with a premature failure of the continuously variable transmission (cvt) in my Honda Hr-v. The vehicle was covered under the extended warranty program Honda implemented specifically for the known cvt issues affecting 2016–2020 model years. In on 3/10/26 the cvt failed at approximately 96,000 miles. The vehicle was towed to an authorized Honda dealership, where technicians confirmed premature belt deterioration and breakage. Prior to the failure, I had the vehicle serviced at the dealership for the powertrain control module (pcm) software update outlined in Honda service bulletin 21-047. During that visit, I reported a noticeable burning smell, which I now believe originated from the failing transmission belt. The dealership assured me there were no issues and stated that the software update had adjusted the gear ratio to reduce strain on the transmission. The vehicle was returned to me with no further action recommended. Subsequent communication with american Honda revealed that the company had been aware of widespread cvt belt issues in these model years. Rather than issue a full recall, Honda extended the powertrain warranty to 7 years or 150,000 miles (whichever occurs first). My repeated attempts to escalate the matter with Honda customer service, including multiple requests for contact information for a regional manager, were unsuccessful. After several weeks of delays—during which my vehicle remained at the dealership for over 20 +days—Honda corporate initially offered to cover a remanufactured cvt replacement at a cost of $4,500 to me. The dealership ultimately assisted by reducing my out-of-pocket expense to $2,900. I find it unacceptable that a vehicle with only 96,000 miles required a major transmission replacement costing nearly $3,000, especially after Honda had already acknowledged the defect through a technical service bulletin and an extended warranty. The dealership’s.

I have only had this vehicle for a few months. At that time I was not informed of a recall on this vehicle. The transmission gave out because there was confirmed contaminants on the end of the oil pan drain plug. That the Honda dealership confirmed themselves. With the findings the extinction should apply to my vehicle however they are denying my claim. This was the recall due to the possibility of early deterioration of the continuous variable transmission (cvt) drive belt, american Honda is extending the warranty coverage on these cvt models to 7 years from the original date of purchase or 150,000 miles, whichever comes first. If the pcm software was previously updated in service bulletin 21-046, product update: 2016-20 Hr-v software update and cvt inspection, the warranty extension applies, since the cvt primary drive belt is now a obd-monitored part due to the addition of dtc p271e.