Owners/service Manual problems of the 2024 Honda HR-V

I was going up a steep narrow road, a big truck was coming down so I stopped and honked so he would back up. When he did, I was unable to move my SUV. It frooze entirely, wouldnt go up, wouldnt go in reverse, just stayed on but would not move. After several attempts I was able to go back a little and move to a side and then I was able to drive up the road. This was the 2nd time this has happened so I asked the service shop at the dealer to check in driving the same road. The situation did not replicate, therefore they say theres nothing they can do or check, although I have read that this vehicle has been know to do this, but they did not even look at the printed evidence I took to them. . There were suggestions on what had to be checked but the manager refused to even read the information. The mechanic suggested I step on the gas up to the end, although the manual says you should hit gas slowly when stoping on a hill. Either way I tried both ways. . . . It still freezes.