Adaptive Cruise Control problems of the 2019 Honda Insight

I’m having two continuous, multiple incident, problems that the dealership swears up and down do not exist. I have tried calling the dealership multiple times, and the national Honda customer service line. Problem number one, sudden, breaking while driving at highway speed with no vehicle or other objects in front of me. Second problem is the adaptive cruise control no longer is activated on the vehicle after the most recent software update. Although Honda says they have not removed this component from my car or it’s software, the vehicle no longer slows down automatically when approaching a vehicle from behind while cruise control is activated.

I started the car on December 9th to find a bunch of errors. All the sudden I have lost my cruise control, collision prevention assist, light assist, and other features. I immediately took the car to the nearest Honda dealership near my home and got it checked out. The code showed that part #36163-txm-a45, a camera used for these features, had failed. I was told by jessie loso, the repair representative, that the part will need to be replaced. The car had only 14,763 miles on it however because it was barely driven during covid lockdowns. Now the original part was not damaged and it had failed on its own for no apparent reason. The only reason that we were given by victory repair department is that the car was left out in the elements. This was not an appropriate excuse for this failure considering we live in an area where many people park on the street or use their garages for storage, due too lack of space in their homes. I was told by victory Honda in san bruno. Ca to call Honda about the defect in the part and for reimbursement. The complaint was placed with sady case #13552610 on December 22nd with Honda itself. I was told that since there was no recall on the part itself, that I would not be reimbursed and that I would not get an extension on my warranty. I asked to speak to a manager or supervisor because I was not even being heard out by the representative. I was informed that a manager would get back to me eventually, but I would still not be reimbursed for a part that had failed for no apparent reasons or damage. I am writing this report today because this part is tied into many safety functions of the car. If the part has malfunctioned in this way, then who is to say that the car won’t break randomly due to the same part. I find this extremely concerning and was told by bar in California to report it to the NHTSA just in case it is a consistent issue with Honda vehicles.

Both types of errors have occurred multiple times. Sometimes, the forward collision warning system triggers when no obstruction is present. More frequently, the adaptive cruise control decelerates even when no car is nearby or the car in front of me has not decelerated. In both cases, depressing the accelerator pedal overrides the automatic braking and avoid an accident.