Mid/rear Seats Assembly problems of the 2004 Honda Odyssey

2004 Honda Odyssey. The second row seat dislodged from the vehicle and tipped forward with consumer's daughter in a child safety seat. This happened when the consumer had to make a sudden stop. This seat had been in this spot for months. The dealership stated it was not latched correctly and they secured it. The dealership showed consumer how to do this. She tried to latch the seat and could not get it in. She then took the vehicle back to the dealership, and the service department agreed that it would not go in. Then they looked at another vehicle and found the same problem. The seat had to be dropped down very hard into place to make it latch; this was not indicated in the owner's manual. The dealership originally stated could visualize that itwas latched, but upon further inspection, there was no way to tell.

While consumer was entering inside of the vehicle placing the child on the second row seat the seat snapped backwards and hit the child. This caused the child to hit the floor of the vehicle. No injuries reported. Consumer took vehicle to the dealer for inspection, and mechanic claimed that the vehicle was operating as designed. Mechanic informed consumer that the seat spring lever was too forceful and needed to be replaced.