Door problems of the 2012 Honda Odyssey

Tl the contact owns a 2012 Honda Odyssey. While the vehicle was parked, the passenger side electronic sliding door would not close and remained in the open position. The door also could not be closed manually. The vehicle was driven to the local dealer (napleton Honda, 17220 torrence Ave, lancing, IL 60438), but the cause of the failure could not be determined. The manufacturer was notified of the failure, but no solution was offered. The VIN was not available. The failure mileage was 140,000.