Car Will Not Start problems of the 2019 Honda Odyssey

The vehicle wouldn't start and a keyless start problem message appeared.

I purchased a new 2019 Honda Odyssey elite on 9/17/2019. I drove to work as usual, made sure all electricals (e. G. , dome lights, headlights, etc. ) were off, parked and alarmed my vehicle. Car remained parked while I worked. After my shift, I tried to use the remote engine start, but noticed the car didn't start. I pressed the unlock button on key fob, but no response; the car remained locked. I tried to unlock via Hondalink app, which displayed that car was unlocked. I attempted to open any car door, but they remained locked. I was left stranded in f heat and no nearby shade. Luckily my family weren't there or they would've also been left baking in the heat. I used the manual key to unlock the driver side door and got in. Then tried to start the car but no response at all (I. E, no lights on the hud, lcd monitors, etc. ). Also tried unlocking other doors from inside; nothing worked. Called Honda roadside assistance & they sent someone to help. Guy tried jump starting car, still nothing. Said he even sent "direct current" to car, but absolutely no response; no lights of any kind, no access to unlock other doors or open windows. Called Honda roadside assistance again. They sent a tow truck to tow car to nearest dealership. Tow driver arrived, but couldn't tow my car as there were cars parked in front & in back of my car. There was also no way for him to put the car into neutral due to the electronic shift feature. We looked in car manual for solution. About 2 hrs later, the driver discovered he was able to start car by using key fob to press the start/stop button. I drove to dealership & told them exactly what happened. Said they would perform thorough inspection. It's been 1. 5 days & they still don't know the problem. Said they couldn't replicate problem. I'm scheduled to pick up my car today but am hesitant & afraid of being stranded with my family when travelling.

On July 2nd our vehicle wouldn't start. Prior to this date the vehicle worked fine. We call Honda roadside assistance and they came and jumped it. My wife let it idle for nearly 1 hour and turned it off. She returned an hour later only to find it was dead again. I decided to come home and jumped it and drove it down the hwy. While driving down the highway there was some vehicles swearving around some debris on the road and when I applied my brakes the vehicle lost power and I wasn't able to stear the vehicle fast enough and hit some of the debris. I let of the brake and the power came back on. I drove home turned the vehicle off and then tried to restart it again only to discover it was dead. I got out of my vehicle and inspected the front end which had minor scratches and cuts in the lower front driver's side bumper.