Navigational (global Positioning System) Gps problems of the 2026 Honda Passport

Case #[xxx] – outstanding concerns case #[xxx] 2026 Honda Passport, VIN: [xxx]. As we discussed, I am requesting that american Honda motor CO. Voluntarily repurchase my 2026 Honda Passport trailsport elite. March 9, 2026: during a scheduled oil change, I reported the phone echo and infotainment concerns. The dealership was unable to duplicate the issue at that time. May 27, 2026: vehicle evaluated for recurring infotainment concerns. The issues were not resolved. June 1, 2026: vehicle returned for continued infotainment concerns. The issues remained unresolved. June 19, 2026: the dealership replaced the entire infotainment/head unit. Unfortunately, the original defects persisted immediately following the repair. In addition, Honda released an over-the-air (ota) software update in March 2026. That update also did not resolve the infotainment defects. Since purchasing the vehicle in late October 2025, I have experienced persistent infotainment defects, including a phone echo affecting the receiving party on every outgoing phone call. Since I began formally documenting the issues in March 2026, I have documented 21 infotainment freezes and screen blackout incidents. These issues began shortly after I purchased the vehicle in November 2025 but were not individually documented until March. The multiple issues with my infotainment system screen blacking out while driving is a significant safety concern and prohibits my ability to safely use my car for maps and gps road conditions in the daily mountain areas I drive safely. Despite my attempt to bring this to Honda corporate on two separate occasions, they are dismissing the case. Honda engineers have admitted as of July 2, 2026 in writing that this is a known issue and they are admitted in writing, there is no fix. My Honda dealer has worked relentlessly to try to help me and Honda corporate customer service has dismissed me. I need help for my significant safety issue! information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(.