Side/window Air Bag problems of the 2010 Honda Pilot

Passeger side airbag off.

Contacted regarding recall of passenger side airbag in July 2016. Called local dealer in frisco texas. Was put on a waiting list and for as told we would be notifed when part was available. We have called every 2 weeks since the end of July and have been told the same thing. : the part is back ordered and should be available in 2 weeks. We have still not had the part replaced and have not heard from the local dealership. It has been over 90 days.

Takata recall Honda informed us in July that our passenger side airbag is defected and when we called to get it repaired we were informed they were on back order and would call us when they come in. As of August 31st, we still have not heard from Honda. We have been having to drive 2 cars around while we are in town as we can't get our whole family to fit given there are 2 kids in car seats still. We only requested alternate transportation for our road trip labor day weekend as it's a family trip and we can't use the 3rd row seat of our Pilot given we have to put our suit cases in the back. Lisa (phone number 909-664-9269) from american Honda claim rep was extremely rude twisting my words around and making the situation completely worse when it did not have to be. She said that Honda will not provide us alternate transportation and therefore we will have to use all the seats in our car which is unsafe in order to fit our 2 suitcases and our family. I will say that the Honda automobile customer service reps that answered the initial call were extremely nice and helpful (I only got one name and that was virgina). However once our claim got moved up to the claim reps is when I didn't receive any respect or understanding of our situation and forcing us to be in an unsafe situation.