Mechanical Jack problems of the 2015 Honda Pilot

The contact owns a 2015 Honda Pilot. The contact stated that while the vehicle was parked, it was discovered that the front passenger tire was flat. The contact retrieved the jack that came with the vehicle and attempted to lift the vehicle. The jack was elevated to its maximum height and there was not enough clearance to remove the tire. As a result, the contact resorted to using wooden blocks to elevate the vehicle high enough to remove the tire. The jack seized and another jack had to be used in order to remove the original jack. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 500.