Front Air Bag Sensor Control problems of the 2019 Honda Pilot

I had a head on collision in my 2019 Honda Pilot on a city street at about 25-30mph August 29, 2019. The sensor was triggered and the airbag system "attempted" to inflate. My head smashed into the steering wheel and the airbag system never properly inflated. I just kept hearing a sound like it was trying to inflate but had a hole in it or something. The medic said that if my airbag inflated properly, it would have been like a punch in the face and blown me back. Instead, my head slammed the wheel and the bag never got inflated near capacity. I called Honda and reported the incident I was given Honda case # 09867010. I was then called a few days later by adrian from american Honda who told me there was no way the airbag failed, and that if it did, I had to let insurance tell Honda and I was to tell no one else. He then told me y memory had to be wrong and if I said otherwise, I was a liar. I reported this so that no one else would encounter this safety issue and Honda would handle it, but it seems they are denying the possibility. I had the body shop save the airbag and related components for possible inspection. The insurance company said they did not care to look into the matter and that I should contact Honda or an attorney myself if I felt something failed.