Software problems of the 2019 Honda Pilot

My 2019 Honda Pilot ex-l was stolen from our driveway in jersey city, NJ on or about July 16, 2026. The vehicle was locked. Both factory key fobs remained in my possession and were inside my residence at the time. No window was broken and no glass was found at the scene, indicating the vehicle was opened and started electronically rather than by forced entry or mechanical bypass. We have a video recording of the incident captured by our house security camera. The vehicle has not been recovered. A police report was filed with the jersey city police department [26-140624]. This vehicle is equipped with Honda Smart entry and push-button start. Security researchers have publicly documented a rolling-code vulnerability in Honda remote keyless entry systems (cve-2022-27254, known as "rolling-pwn") reported to affect Honda vehicles from model years 2012 through 2022, which includes this vehicle. Honda has publicly acknowledged that remote keyless commands can be mimicked, but has stated it has no plan to update older vehicles. No recall, software update, or owner remedy has been offered for this vehicle. Police departments in northern new jersey, including newark, have issued public warnings in 2026 that thieves are using electronic devices to capture or relay key fob signals to steal late-model Honda vehicles. The pattern described in those warnings matches the circumstances of this theft. I am reporting this as a potential safety and security defect in the vehicle's electronic immobilizer and keyless entry system. A vehicle that can be opened and driven away without the key present defeats the purpose of the anti-theft immobilizer and creates risk beyond property loss, including the operation of the vehicle by an unauthorized and unidentified driver on public roads. I request that NHTSA investigate whether a defect investigation is warranted for Honda keyless entry and immobilizer systems in these model years.

The touchscreen unit on this car, which controls the entire vehicle and contains the backup camera, navigation, and all safety controls has not worked correctly since the day I bought it brand new. The touchscreen freezes while driving and cannot be used further without parking the car, turning off the engine, opening the driver's door, and then re-starting the vehicle. This usually, but not always, resets the touchscreen until the next time it happens. The car has been to the Honda dealer eight times for this problem, and they cannot fix it despite having worked directly with Honda support technicians. They have replaced numerous wiring harnesses and done software updates. All recall repairs have been performed on the car by the dealer, including the two recalls in late 2020 that were intended to address these very issues, and the problem remains. The most recent instance was February 15, 2021. I sent a certified letter to american Honda motor corp. , torrance, CA on September 10, 2020 (and received usps confirmation of delivery) describing these issues and asking them to take the car back. Honda did not respond to my certified letter. A copy is attached.

1st problem. . . Video display worked only intermittently. 1st visit, wolfchase Honda updated software, problem continued. 2nd visit they replaced video unit. 2nd problem. . . Speakers started making crackling noise. Went on their site to make appt and received a notice that ot a recall notice about electrical issue (or a fleet campaign not sure which). They updated software on that 3rd visit. Speaker problem worsened after that visit and speedometer display and video (stereo system, navigation etc) would blank out while driving. System would generally reset but only after 30 seconds of non visibility to my speed, cruise control status etc. . Took it back for 4th visit. They stated they found an issue with tailgate sensor. Picked it up on Friday oct 4th and it started making the crackling noise in the speakers again yesterday, oct 5th. Last time, it eventually got worse until speedometer stopped working. Plan to make another appt (my 5th) this week. Craclking noise occurs when stopped, when driving, when vehicle is turned off (after being on). Video and speedometer display stop working when driving.

The infotainment fails almost on a daily basis which means that interior, electrical features fail. Examples include a black or gray screen which blocks the ability to see speed being driven, bluetooth, radio, phone, navigation all fail which causes driver to take eyes off road to attempt to fix or disconnect phone when driving. Repeated attempts to fix the car but Honda continues to say (after 9 months) that this is a "software update" problem. This, only after my 2nd repair visit and they had my Pilot 8 days and replaced a defective part with another used defective part from another person's car. Honda is knowingly putting unsafe, defective cars on the road. Problems occur when driving. Some photos are attached. I have many more pics ranging from March 2019 through today. Problem first reported to dealership April 2019. Ongoing with dealership and american Honda. I have a file over 100 pages thick of communication attempts with zero fix. Honda should be required to stop selling these cars until they have a fix for this unsafe vehicle.

Recurrent problem. Started when vehicle was 2 months old. Taken car to dealer service department. No solution. When in motion (highways, city roads) speakers make a sparkling sound followed by the entertainment screen ( navigation, handheld phone, rear vision. . . ) and the odometer screen (speed display, all the signals) became dead. It could last few seconds and reboot back or up to 30 minutes. In a 15 mile journey , could happen around 15 times. So the dangerous situation is that I am driving with no idea how much speed I am going, I am not able to use my handheld phone (also very important to me as a busy doctor trying to answer emergency calls), no navigation system available, the rear vision camera becomes useless with a blank screen. . . I learnt from the internet that this is an ongoing problem and no solution have been found. Problem happens in motion and also or when car is parked. My car is 4 months old and has spent several days at the dealer service department and at the last visit I was given a report in which states that Honda is studying a new software update. I don't want risk my family or others life's so waiting is not an option. This is not just one incident , it keeps recurring we bought the car brand new from the Honda dealer in November 2018. I have videos to provide proof (can not attach them).