Sun/moon Roof Assembly problems of the 2019 Honda Pilot

The contact owns a 2019 Honda Pilot. The contact stated that while driving at 55 mph, the sunroof unexpectedly exploded without impact. The vehicle was taken to the dealer, where an independent auto glass specialist was unable to determine the cause of failure. The contact was informed that the sunroof needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 160,000.

The moonroof malfunctioned and came off of the track. I could not close or open it. We brought the car into Honda. They also had problems closing the moonroof, and had to manually force it closed. They werent sure if its the track or the cable or motor. They asked me what I did to cause this. . I said all I did was press the button to open it. It opened and made a crunchy noise when I pressed the button agaion to close it. There were no warnings , symptoms of this problem prior to it coming off of the track. My car was 6 months out of warranty. The cost of the repair was $4000, Honda customer service was contacted and they agree to pay 40% of the cost , so the repair cost me 1475. 39. Ive heard from other Pilot owners of this occurring . 3 of the other owners had this repair done free, out of warranty. . . . Its not like its something I caused. . I just pressed a button and failure.