general problems of the 2020 Honda Pilot

The contact owns a 2020 Honda Pilot. The contact stated that while reversing, the rearview camera was not functioning properly. The rear-view image was distorted, compromising the back over prevention system. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 23v431000 (back over prevention), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2020 Honda Pilot. The contact received notification of NHTSA campaign number: 23v431000 (back over prevention) however, the contact drove her vehicle to a dealer prior to receiving the recall letter due to the failure of the camera image. The contact stated that the vehicle was repaired, however the rear view camera failure reoccurred. The contact was in reverse (r) and backing the vehicle up at approximately 3 mph when the camera failed and she crashed into her mail box at the end of her drive way. The damage to the rear bumper was light. There were no injuries, the police were not called. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced a failure. The failure mileage was 35,000. Parts distribution disconnect.