general problems of the 2020 Honda Pilot

The contact owns a 2020 Honda Pilot. The contact stated that while driving at an undisclosed speed, the message that the radio was shutting off was displayed. Additionally, the speakers made a crackling sound before the radio shut off, and the main screen became inoperable. The contact referenced NHTSA campaign number: 23v431000 (back over prevention); as a possible cause for the failure. The vehicle was taken to the dealer times; however, the technicians were unable to duplicate the issue. During the final visit, the dealer diagnosed the vehicle with an amplifier failure and replaced the part; however, the issue persisted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 58,000.

The contact owns a 2020 Honda Pilot. The contact stated that while reversing, the rearview camera was not functioning properly. The rear-view image was distorted, compromising the back over prevention system. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 23v431000 (back over prevention), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2020 Honda Pilot. The contact received notification of NHTSA campaign number: 23v431000 (back over prevention) however, the contact drove her vehicle to a dealer prior to receiving the recall letter due to the failure of the camera image. The contact stated that the vehicle was repaired, however the rear view camera failure reoccurred. The contact was in reverse (r) and backing the vehicle up at approximately 3 mph when the camera failed and she crashed into her mail box at the end of her drive way. The damage to the rear bumper was light. There were no injuries, the police were not called. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced a failure. The failure mileage was 35,000. Parts distribution disconnect.

The contact owns a 2020 Honda Pilot. The contact stated that the radio made an abnormal crackling and popping sound, and the instrument cluster flickered with the collision mitigation braking system (cmbs), and the cruise control became inoperable while driving. The vehicle was taken to a dealer, where the contact was informed that the failure could not be duplicated. The contact associated the failure with TSB: 20-058 and 21-012, and NHTSA campaign number: 23v431000 (back over prevention). The vehicle was taken back to the dealer, where the contact was informed that there would be a charge for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 10.