general problems of the 2021 Honda Pilot

The contact owns a 2021 Honda Pilot. The contact stated that the infotainment screen and the rearview camera screen intermittently failed to activate while the vehicle was shifted into reverse. The vehicle was taken to the local dealer, and the contact was informed that the VIN was not included in NHTSA campaign number: 23v431000 (back over prevention). The vehicle was not diagnosed or repaired. The manufacturer was contacted; however, no assistance was provided. The failure mileage was approximately 32,000.

The contact owns a 2021 Honda Pilot. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image was blank. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 55,000.

The contact owns a 2021 Honda Pilot. The contact stated that the infotainment system had turned off unintendedly while driving. Additionally, the rearview camera image was black while reversing. The vehicle was taken to the dealer, where the contact was informed that the repair could not be covered under NHTSA campaign number: 23v431000 (back over prevention), which was previously performed on the vehicle. The contact stated that the recall repair failed to correct the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 48,000.

The contact owns a 2021 Honda Pilot. The contact received notification of NHTSA campaign number: 23v431000 (back over prevention) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 Honda Pilot. The contact stated that while reversing, the rearview camera failed to turn on, causing the vehicle to hit another unoccupied parked vehicle. There was no warning light illuminated. The manufacturer was notified of the failure and informed the contact that they could not assist because the VIN was not included in a recall. The contact stated that the failure recurred while reversing on another occasion, and the vehicle hit another unoccupied parked vehicle. The contact stated that both incidents were fender-benders. There was no injury sustained. The contact later received notification of NHTSA campaign number: 23v-431000 (back over prevention) that she related to the failure. The dealer was contacted and an appointment was scheduled for recall repair. The vehicle was not diagnosed nor repaired.  the manufacturer was notified of the failure. The failure mileage was approximately 25,000.