Starter problems of the 2021 Honda Pilot

The contact owns a 2021 Honda Pilot. The contact stated that the vehicle was previously repaired under technical service bulletin: 23-008 (product update: pgm-fi idle stop software update); however, the failure occurred after the product update. The contact stated that the vehicle hesitated to start after pressing the engine start button. The engine failed restart after coming to a complete stop and releasing the brake pedal and the auto idle stop feature engaged. The battery warning light was illuminated, and the messages "battery failure" and "press brakes - put the car in park and restart" were displayed. The contact deactivated the auto idle stop feature. The vehicle was taken to the dealer, who determined that the starter needed to be replaced. The failure mileage was 122,993.

The contact owns a 2021 Honda Pilot. The contact stated that the idle stop/start system suddenly activated while idling at a stop sign, stop light, and driving at slower speeds of approximately 5 mph. The vehicle stalled while the failure occurred, causing the contact to make several attempts to restart the vehicle. The failure was more persistent. There were no warning lights illuminated. The dealer was contacted, and it was confirmed that the diagnostic test and repair were not covered under the recall. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 62,000.