general problems of the 2017 Hyundai Azera

The contact owns a 2017 Hyundai Azera. The contact stated while driving 60 mph, the steering wheel ceased and failed to move freely. There was no warning light illuminated. The contact stated that he experienced the failure on several occasions. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 69,110.

Airbag light comes on intermittently while driving. Steering locks as the car is driven at highway speeds and requires force to adjust. It presents a challenge when staying in a lane and need to do slight adjustments to stay in lane. Took it to a dealer about a year ago and they could not duplicate the issue.

I have owned 3 Hyundai Azeras; a 2007, a 2013 and now a 2017. I never had any issues with the steering on my 2007 or 2013. The steering on my current vehicle "locks" as I am driving, mostly on the highway but has also happened at lower speeds and also in reverse. The steering doesn't respond when I try to make minor adjustments driving down the highway and feels as if it's locked in place. It will eventually "give" with a jerking motion. My car has approximately 8500 miles and I did not notice this issue when I purchased it new and don't remember exactly when it started but it happens consistently now. I am very concerned with this as occasionally it feels as though it's not going to respond at all. I have seen similar complaints online and wonder if Hyundai is going to issue a recall to fix this problem.

During our first trip on the interstate I noticed that when trying to correct the steering, either right or left, the car would not immediately respond. Then after just a second or two something would break loose allowing the vehicle to respond to my request. I. E. Turn left or right! it's as if their is something stopping it from responding until I apply more pressure to my pull. I immediately took it to the dealer, and was told that is the "electronic steering" mechanism and that that is normal, and there is no reason to be alarmed. Over thanksgiving I made a 2,500 mile round trip to indiana (all interstate). During the trip, the same thing!! after stopping for a short period, and then back on the road, I noticed I would have to drive a short distance before it began to act up again. It is very pronounced and obvious on interstate driving. I have the fear that it could lock up permanently. I purchased this vehicle, with only 5,100 miles on 7/1/2019. It now has 8,622 miles. I might also point out that I also have the identical car in a 2016 with the same steering, that I purchased new. It now has over 36,000 miles and I have had absolutely no problems. Because of the excellent ratings and the fact that I have had no problems with the 2016, I purchased the used 2017 for my wife. When I took my car to the shop they did not provide me with a ticket or invoice of any kind, although they did write a ticket.