general problems of the 2007 Hyundai Entourage

My wife was driving with children in the car and right hand side suspension control arm snapped in half. Car was able to be driven home but wheel was pushed up against the wheel well.

While driving to work yesterday morning, I was turning off a side road onto a main road. As soon as I turned on to the main road the van sounded like maybe it had a flat, it did not. Both esc lights came on and stayed on. The steering and braking was erratic and there was no pick up. I could not get the wheels to turn the same direction as the steering wheel for a short period of time moving into on coming traffic. Luckily I was able to get short period of control, enough to barley turn into a parking lot. I am so fortunate this didn't happen on the highway at 55mph or could have been horrific. I did call Hyundai and there are several recalls for the van including the front control arms. I asked if they can tow to the nearest dealer considering I just avoided an accident and had no control. Hyundai will not tow to the dealer. They did offer to reimburse me if I tow it, but that does not help me currently. This is a very serious situation and needs to be rectified by Hyundai before a driver is not able to avoid an accident due to having no pick up or control of the steering.

While driving approx. 30 mph (moving straight; not turning) a noise was heard, the front of the vehicle seemed to drop, and both steering and brakes became erratic. The van, still acting up, made it to a parking lot, where a visual inspection of the front driver's side wheel well indicated what I believe to be a broken control arm (see photo). This is a known issue with this vehicle, and late in 2013 there was a recall (# 13v556000). Vehicle owners were advised to take the vehicle to the dealer for and inspection and either rustproofing or replacement of the control arms. On 1/20/14, the vehicle underwent this process and reported "inspected, waxed, and undercoated as per campaign" (see excerpt from invoice). No damage to the control arms was reported by the dealer's service shop. Had I been informed of a damaged part during the "inspection", I would have chosen to replace it, as this is apparently vital to keeping control of the vehicle. Over the past several weeks, I have done a lot of highway driving. Had this happened at 65 or 70 mph, rather than at the 30 mph in the city, the outcome could have been disastrous. A police officer showed up to help and took down my name - I do not know if a formal report will be filed. .

Wild drive in the city if I drive over a manhole it sounds horrible what can be installed new skerkenshowbers and it still does the same thing I am a new owner of this vehicle are there any recalls on this vehicle thank you my name is raul.

Purchased this new Hyundai Entourage on 6/12/ 07 and reported to the dealership on 6/14/07 that this new vehicle has a serious front end vibration and pulls to the left. This vehicle has now been at the dealers service department on 12 occasions for 33 days and the vibration has not been corrected. We consider this vehicle unsafe to drive at highway speeds. The steering is very sensitive and you have to over steer the vehicle to prevent it from drifting to the left. My wife almost lost control of this vehicle when she relaxed her grip on the steering wheel when negotiating a long bend in the road. The car veered sharply to the left. If another car had been in the other lane a very serious accident would have occurred. My wife will no longer drive this vehicle on the highway. The dealership has replaced and balanced four new tires, skimmed the brake rotors and verified that the vibration and pulling to the left has not been corrected. Internet web sites complaint pages for the Hyundai Entourage revealed at least 100 complaints for this vibration problem and Hyundai has not resolved the problem.