Front Suspension Control Arm problems of the 2008 Hyundai Entourage

2008 Hyundai Entourage. Consumer is seeking reimbursement for vehicle repairs related to open safety recall.

Backing out of my driveway and my van started making a loud thumping noise. I was not able to go forward or in reverse. Looked underneath and found the driver's side lower control arm corroded and disintegrated, and the axel had come out of the transmission. There was a recall in 2014 for corrosion but all they did was spray something on that was supposed to protetct it. It did not work. If I had been anywhere other than my driveway it could have been an extremely bad situation as I lost control of my steering. I had it towed to the dealer today and they want $878 to replace the two control arms (with after-market parts).

While turning left at an intersection, I heard a loud bang and lost steering control. I pulled over to the side of the road and called for a tow to my mechanic. The passenger side front wheel was displaced, the 2 front wheels were not parallel and the wheel had hit the front bumper cover causing it to come loose. The tow driver noted that the lower control arm snapped. Front passenger wheel was hitting the front bumper cover as it was pulled onto the flat bed. I called Hyundai corp and local dealer on following day (Monday). I tried to get direction regarding inspection of vehicle. Since an additional tow could cause more damage; I asked if Hyundai could inspect at the local shop. I could not get any direction on how to get the car inspected. On the 3rd call I was advised that safety recalls are only covered for 1 year after the recall service. When I asked if I needed to contact NHTSA, jack indicated that since I mentioned NHTSA he is required to pass the case to a sr Hyundai representative and that I would receive a response very soon. I have not received any return call or other communication from anyone at Hyundai corp or the local dealer. The attached pics show the front passenger side lower control arm corrosion and failure. The recall service performed in 2014 was obviously not adequate. The sudden loss of control was a horrifying feeling. I am hopeful that NHTSA will take appropriate action so that others are not continued to be put in peril. I understand there have been numerous other occurrences of lower control arm failure in vehicles that were serviced under the recall. Note that my vehicle was serviced for the recall at freehold Hyundai shortly after I received notice.

The purpose of this letter is to request NHTSA to include 2008 Hyundai Entourage vehicles from the state of virginia in the agency's recall and repair authorization, NHTSA campaign number 13v556000, components suspension, and/or front lower control arm corrosion,� dated November 06, 2013. I am the original owner of a 2008 Hyundai Entourage, purchased in the state of virginia, with the exact mechanical problems delineated in the agencys recall and repair notice and authorization. Although I lived in virginia, I worked in washington, DC, and traveled extensively in the salt belt� states of maryland, new york, pennsylvania, and washington, DC, as noted in the agencys recall and repair authorization. Critically important, the state of virginia has the exact weather conditions as west virginia. To include the state of west virginia in the recall and repair authorization and not virginia is nonsensical or preposterous. 2008 Hyundai Entourages from virginia have had as much exposure to the corrosive and harmful impact of road salt and water� as other vehicles designated in the agency's recall and repair report of November 06, 2013, campaign 13v556000.