Front Seat Head Restraint problems of the 2012 Hyundai Genesis

Tl the contact owned a 2012 Hyundai Genesis. The contact stated that while on a highway stationery in traffic, the vehicle behind him crashed into the back of his vehicle. The contact's vehicle then collided with stopped van in front of him; that van also hit the vehicle in front of it as well. The air bags did not deploy upon impact. The contact's chest hit the steering wheel and the contact's head broke the head rest. He received medical attention at the scene and was transported to the hospital. The contact was treated for a chest contusion and bruising to his neck area. Injuries to the other vehicles occupants were unknown. A police report was filed. After being released from the hospital, the contact was able to drive the vehicle to an independent body shop and was later deemed totaled by a mechanic. The manufacturer nor a dealer have been notified of the failure. Upon, investigation the contact linked NHTSA campaign number: 16v722000 (air bags) with his failure. The failure mileage was 71,244.

Head rest popped open, twice. First time both headrest popped open and Hyundai repaired it with just a copay on my part. Second time, they stated needs to be replaced at my expense. I stated that no one buys a car expecting the head rest to pop open and require replacement. They insist it is my issue. Car was in garage when head rest pooped open. If we were driving the vehicle, I am sure an accident would have occurred. Even if I have it replaced, what assurances would I have this won't happen again. And if it does and either my wife or I driving the vehicl,e we could be injured this is a vehicle defect and a safety issue.

While in park, passenger side headrest exploded. Car has never been in a wreck, not even the slightest fender bender. There was no reason this should have deployed. Plastic clamps flew out. Dealership said this was unrepairable and whole seat would need to be replaced. I was lucky not to have a passenger that day or they would have suffered injuries.