Automatic Transmission Control Module Software problems of the 2019 Hyundai Kona

The contact owns a 2019 Hyundai Kona. The contact stated while driving 10 mph the vehicle steering wheel became stiff without any warning, causing the contact to loss control of the vehicle. The vehicle drove into a parking lot. The contact desperately pressed on the brake pedal, but the vehicle would not stop. The contact jumped out the vehicle and the vehicle struck a pole, causing minor damages to the bumper of the vehicle. The contact had minor injuring but did not seek medical attention but was in shock. A police report was filed. The vehicle was towed to the police impound. The vehicle was not diagnosed. The dealer was contacted and advised to contact the manufacturer. The manufacturer was contacted but did not provide any assistances. The failure mileage was 70,000.